Payal Kakani

Loan Serv product is the backbone of lending which is used for loan processing and performs following functions along with enhancement projects as per regularity requirements or sometimes client requirements.

• Performing loan boarding both Online and Batch.
• Writing correspondence including default and other letters
• Creating bills and different Audit reports
• Creating financial reports
• Maintaining accounts receivable
• Feeding data to downstream systems like FNMA, GNMA.

Infinite Computer Systems Ltd is involved in the enhancement and maintenance of the Loanserv product in collaboration with Infinite US.

Roles & Responsibilities:

• Develop Filefix code according to specifications, conduct dry runs on production files to validate results, and implement code in production post client approval.
• Define and schedule jobs for production regions using CA7 Scheduler post client endorsement.
• Engage in technical analysis of critical incidents, both batch and online, and actively contribute to resolution.
• Assume responsibility for production support tasks and effectively manage production-related issues.
• Generate documentation for coding and analysis of critical incidents, ensuring timely resolution to uphold deliverable integrity.
• Participate as a leader of L2 tech support, Assessed project milestones and team performance to keep staff on-task.
• contributing to the development of fixes and technical analysis within strict timelines. Consistently recognized by the client team for subject matter expertise and commitment to quality.
• Adhere to the quality process, including defect logging, storage of project deliverables in SharePoint/Teams, submission of metrics, and participation in audits.

Loan Serv product is the backbone of lending which is used for loan processing and performs following functions along with enhancement projects as per regularity requirements or sometimes client requirements.

• Performing loan boarding both Online and Batch.
• Writing correspondence including default and other letters
• Creating bills and different Audit reports
• Creating financial reports
• Maintaining accounts receivable
• Feeding data to downstream systems like FNMA, GNMA.

Fiserv India Pvt. Ltd is involved in the enhancement and maintenance of the Loanserv product in collaboration with Fiserv US.

Roles & Responsibilities:

• Develop Filefix code according to specifications, conduct dry runs on production files to validate results, and implement code in production post client approval.
• Define and schedule jobs for production regions using CA7 Scheduler post client endorsement.
• Engage in technical analysis of critical incidents, both batch and online, and actively contribute to resolution.
• Assume responsibility for production support tasks and effectively manage production-related issues.
• Generate documentation for coding and analysis of critical incidents, ensuring timely resolution to uphold deliverable integrity.
• Participate as leader of L2 tech support, Assessed project milestones and team performance to keep staff on-task.
• contributing to development of fixes and technical analysis within strict timelines. Consistently recognized by the client team for subject matter expertise and commitment to quality.
• Adhere to quality process, including defect logging, storage of project deliverables in SharePoint/Teams, submission of metrics, and participation in audits.

NEW MEMBERSHIP SYSTEM (NMS) is the core application of HORIZON BCBSNJ, a Health Insurance Company to perform the following functions:

• Performing Enrollment both Online and Batch.
• Issuing ID cards
• Writing correspondence including welcome and other letters
• Creating bills and different Audit reports
• Creating financial reports
• Maintaining accounts receivable
• Feeding data to downstream systems like EDI/ EDW, Caremark etc.

IBM India Pvt. Ltd is involved in the enhancement and maintenance of the NMS application in collaboration with IBM US.

Roles & Responsibilities:

• Develop application code in alignment with design specifications, conduct unit tests, and provide support during integration testing.
• Actively contribute to technical documentation throughout various project phases.
• Rectify defects identified during system and user acceptance testing phases.
• Assume responsibility for production support tasks, addressing and resolving production-related issues.
• Support production cycle and conduct root cause analysis (RCA) for production incidents.
• Address issues within service level agreements (SLAs), including critical batch functionality issues.
• Create comprehensive documentation for coding and analysis of critical incidents, ensuring adherence to SLAs and maintaining deliverable integrity.
• Participate in meetings, walkthrough sessions, and group meetings to facilitate effective communication and collaboration.
• Provide technical assistance to QA testing team, ensuring timely and high-quality delivery.
• Manage development tasks while meeting client quality standards, documenting all phases of development, including design, development, reviews, testing, and knowledge transfers (KT) to users.
• Review technical designs and code for quality audits and develop and execute test plans.
• Participate in knowledge transition (KT) sessions for team and conduct induction and technical training for new team members.
• Actively contribute to development of objects within NMS-Legacy, meeting stringent timelines and consistently recognized by the client team for subject matter expertise and commitment to quality.
• Document application functionalities comprehensively.
• Adhere to quality process, including defect logging in CQ tool, storing all project deliverables in RPM, updating SLO/SLA tools, submitting metrics, and participating in configuration management audits
• Developed comprehensive security protocols, safeguarding sensitive company data from potential threats.