Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

PAYAL KHATWANI

JAIPUR

Summary

Proactive and result-driven professional with expertise in relationship management, project coordination, and strategic planning. Adept at fostering client relationships, leading cross-functional teams, and driving project success. Seeking a role that leverages my interpersonal and organizational skills to deliver exceptional outcomes. Results-driven Senior Project Coordinator recognized for high productivity and efficient task completion. Possess strong skills in project management, team leadership, and strategic planning. Excel in communication, problem-solving, and time management, ensuring projects meet deadlines within scope and budget. Committed to fostering collaboration and driving project success with a focused approach.

Overview

3
3
years of professional experience

Work History

Senior Project Coordinator

FONIX TECHNOLOGIES
JAIPUR
09.2024 - 02.2025
  • Conducted regular status meetings with project teams to review progress and identify areas for improvement.
  • Provided guidance and support to team members in order to achieve project goals.
  • Developed project plans and tracked progress against key milestones, ensuring timely completion of tasks.
  • Analyzed customer feedback data from completed projects in order to improve future initiatives.

SENIOR EXECUTIVE (PROJECT COORDINATOR)

EXL SERVICES
Noida
02.2023 - 09.2024
  • Company Overview: U.S.-based client Lincoln Financial Group (LFG)
  • I managed a team under me and was responsible for the strategic planning and execution of project for Lincoln Financial Group (LFG), a U.S.-based client
  • Oversees the project's progress and performance, and ensures that the team meets deliverables on time, within budget, and to the required quality standards
  • Developed and maintained strong relationships with key clients, ensuring high levels of satisfaction and retention
  • Lead the entire team throughout the project lifecycle, including hiring, resource management, and timeline management
  • Developed strategic goals and objectives for projects
  • Consistently achieved and exceeded quarterly Projects target, contributing to overall business growth
  • Implemented strategies to enhance client engagement and foster trust, resulting in a 60% improvement in client retention
  • Utilized Citrix Workspace to manage sensitive data and conduct detailed analysis of transaction histories
  • U.S.-based client Lincoln Financial Group (LFG)

PROJECT COORDINATOR

PROMETRIC PVT. LTD.
Gurugram
09.2021 - 12.2022
  • I used to assist the Project Management team with the Edtech processes and projects within the office of Edtech services
  • I assisted with monitoring work to keep the project and all processes running smoothly
  • I used to report progress to assure deadlines, standards, and cost targets are met
  • I assisted the Project Management team with communication of Edtech projects and process
  • Provided product information and cancellation assistance to both national and international customers
  • Conducted training sessions for new hires on using CRM systems (E-reg and OSC), enhancing team productivity
  • Consistently achieved high client satisfaction scores

FREELANCE TRAVEL CONSULTANT

Delhi
  • Collaborated with travel companies to lead and coordinate group tours for diverse travelers from across India, fostering inclusive and memorable experiences
  • Guided groups to explore various destinations, ensuring smooth travel arrangements and exceptional customer satisfaction
  • Built rapport with travelers from different cultural and regional backgrounds, enhancing group dynamics and fostering a sense of community
  • Organized itineraries, managed logistics, and resolved on the-spot challenges, ensuring seamless execution of travel plans

Education

MBA -

DR. A.P.J. ABDUL KALAM TECHNICAL UNIVERSITY
01.2025

B.A. - ENGLISH

MAHATMA JYOTIBA PHULE ROHILKHAND UNIVERSITY (M.J.P.R.U.)
01.2022

SSC - HUMANITIES

NIOS
01.2019

HSC -

DELHI PUBLIC SCHOOL
01.2016

Skills

  • Requirements Gathering & Documentation
  • Client engagement
  • Agile
  • Jira
  • Stakeholder & Management
  • Effective communication
  • Team leadership
  • Team Collaboration
  • Problem solving
  • Conflict Resolution
  • Quick thinker
  • Customer relationship management

Websites

Timeline

Senior Project Coordinator

FONIX TECHNOLOGIES
09.2024 - 02.2025

SENIOR EXECUTIVE (PROJECT COORDINATOR)

EXL SERVICES
02.2023 - 09.2024

PROJECT COORDINATOR

PROMETRIC PVT. LTD.
09.2021 - 12.2022

FREELANCE TRAVEL CONSULTANT

MBA -

DR. A.P.J. ABDUL KALAM TECHNICAL UNIVERSITY

B.A. - ENGLISH

MAHATMA JYOTIBA PHULE ROHILKHAND UNIVERSITY (M.J.P.R.U.)

SSC - HUMANITIES

NIOS

HSC -

DELHI PUBLIC SCHOOL

Similar Profiles

CREATE PROFILE
PAYAL KHATWANI