Payal Mistry
Information Processing Specialist
Ahmedbad
Summary
Proven Information Processing Specialist with a track record of enhancing productivity and data accuracy at Tata Consultancy Services. Expert in data validation and information management, I significantly reduced manual errors and improved document retrieval efficiency. Skilled in fostering customer relations and adept at streamlining communication processes, I consistently met critical project deadlines, demonstrating both technical proficiency and exceptional interpersonal abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Processing Specialist
Tata Consultancy Services
06.2018 - Current
- Provided excellent customer service by efficiently addressing inquiries related to data management and information processing tasks.
- Reduced manual data entry errors with the introduction of automated systems and thorough quality checks.
- Expedited document retrieval times by creating a well-organized digital filing system, increasing overall productivity.
- Ensured secure handling of sensitive data through strict adherence to confidentiality protocols and guidelines.
- Streamlined internal communication processes for improved collaboration and decision making.
- Contributed to the successful completion of high-priority projects by consistently meeting deadlines for critical tasks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Maker
Team Lease
12.2017 - 12.2017
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Supported KYC processes for prospective and existing customers.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
Customer Support Associate
Tech Mahindra
03.2016 - 07.2017
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
- Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Education
B.com - Accounts & Finance
Gujarat University
Gandhinagar, India 04.2001 -
HSC - Commerce
RBLD High School
Mansa, India 04.2001 -
Skills
Data Validation
Languages
English
Upper intermediate (B2)
Gujarati
Advanced (C1)
Hindi
Upper intermediate (B2)
Certification
Accounts & Taxation
Timeline
Information Processing Specialist
Tata Consultancy Services
06.2018 - Current
Maker
Team Lease
12.2017 - 12.2017
Customer Support Associate
Tech Mahindra
03.2016 - 07.2017
Accounts & Taxation
05-2015
B.com - Accounts & Finance
Gujarat University
04.2001 -
HSC - Commerce
RBLD High School
04.2001 -
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