Payal Muhuri
Gurgaon
Summary
Driving success with over three years of hands-on experience implementing and managing identity and access solutions, Active Directory, Exchange Server, Office 365, etc. Boasting a diverse skill set and proven track record of delivering exceptional support and solutions within complex IT environments. Continuously improving and optimizing processes, with a passion for enhancing security measures. Consistently exploring innovative approaches and collaborating with cross-functional teams to spearhead projects and exceed expectations, resulting in measurable outcomes.
Overview
3
3
years of professional experience
Work History
Identity & Access Management Specialist I
TrueBlue India LLP
02.2023 - Current
- Spearheaded the design, implementation, and maintenance of enterprise-level IT infrastructure, encompassing servers, storage systems, and networking equipment, to efficiently support over 5000 users across multiple locations
- Delivered prompt and effective technical support and troubleshooting assistance to end-users and IT staff, significantly reducing downtime and ensuring smooth operations
- Handled phone calls, meticulously recorded incidents, provided efficient resolutions, escalated issues when necessary, and closed requests in accordance with the established SLA
- Offered comprehensive support for internal applications such as Prism, WorkAlert, La bPro, and more, fostering a productive work environment for employees
- Ensured seamless functionality of network printers and MDM setup, contributing to streamlined processes and enhanced user satisfaction
- Efficiently managed distribution lists and shared mailboxes through local AD and Exchange servers, promoting effective communication and collaboration within the organization
- Created and updated system configurations, procedures, and best practices documentation, fostering knowledge sharing and maintaining consistency in system management practices across the organization
Service Desk Engineer
Nucleus Software Exports Ltd.
11.2021 - 01.2023
- Company Overview: (Payroll Innovative Digitech Services)
- Delivered dedicated Service Desk support to corporate users on the Windows platform, ensuring prompt and effective assistance for various technical inquiries and issues
- Promptly generated tickets and offered First Call Resolution, while effectively coordinating with concerned engineers from relevant teams to efficiently address and resolve escalated issues
- Consistently collaborated with cross-functional teams, such as servers, desktops, networks, and more, fostering a seamless and proactive problem-solving environment
- Diligently maintained and updated the Material Inventory Report, contributing to accurate resource tracking and inventory management
- Regularly reviewed and generated essential reports, including Shift report, Daily call report, and Monthly call report, to monitor performance and identify areas for improvement
- (Payroll Innovative Digitech Services)
Education
B.Tech - CSE
Ganga Institute of Technology and Management
Jhajjar, Haryana01.2021
12th Standard - CBSE
D.A.V. Centenary Public School
Rohtak, Haryana01.2016
10th Standard - CBSE
D.A.V. Centenary Public School
Rohtak, Haryana01.2014
Skills
- System Administration
- Network Configuration and Troubleshooting
- Infrastructure Management
- Virtualization Technologies (VMware, Hyper-V)
- Mobile Device Management/Intune
- Local and Azure AD
- Microsoft Admin Center
- ServiceNow
- DL & Shared Mailbox Creation
- SQL
- DNS and DHCP
- Troubleshooting & Problem Solving
- Project Management
- Excellent Communication Skills
- Cisco Meraki & Cradlepoint Devices
Personal Information
- Father's Name: Mr. Sadanand Muhuri
- Mother's Name: Mrs. Purnima Muhuri
- Date of Birth: 07/19/98
- Gender: Female
- Nationality: Indian
Disclaimer
I hereby declare that the above furnished information is true and correct to the best of my knowledge.
Timeline
Identity & Access Management Specialist I
TrueBlue India LLP
02.2023 - Current
Service Desk Engineer
Nucleus Software Exports Ltd.
11.2021 - 01.2023
12th Standard - CBSE
D.A.V. Centenary Public School
10th Standard - CBSE
D.A.V. Centenary Public School
B.Tech - CSE
Ganga Institute of Technology and Management
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