Payal Multani
Hyderabad
Summary
Dynamic Senior Manager Operations with extensive experience at Accenture Solutions, excelling in finance integration and team leadership. Proven track record in stakeholder management and process optimization, enhancing efficiency through standardized playbooks. Skilled in Oracle R12 and adept at problem-solving, driving successful outcomes in complex projects.
Overview
7
7
years of professional experience
Work History
Senior Manager Operations
ACCENTURE SOLUTIONS PRIVATE LIMITED
12.2024 - Current
Project Manager, M&A Finance Integration
ACCENTURE SOLUTIONS PRIVATE LIMITED
12.2023 - Current
- Led end-to-end finance integration efforts for 3 acquisitions, overseeing project timelines, resource allocation, and stakeholder engagement.
- Established PMO governance and reporting mechanisms across cross-functional integration workstreams (Finance, Tax, Treasury, Procurement, T&E).
- Partnered with Finance, Accounting, Tax, and Treasury to align post-close operational models and streamline month-end close.
- Developed finance integration playbooks, standardizing post-merger processes and improving efficiency for future deals.
Assistant Manager
ACCENTURE SOLUTIONS PRIVATE LIMITED
06.2022 - 11.2023
- Managed a team of 17 members in Order to Cash domain, overseeing Money Operations and Deductions.
- Transitioned Money Operations process for Freight business, validating delivery documents and freight charges.
- Coordinated with sales and logistics teams to ensure accurate capture of weekly shipment rates.
- Tracked pending items, collaborating with sales and carrier teams to reduce Unbilled AR items.
- Led transition of Cash Applications with a team of 13 members, enhancing operational efficiency.
- Executed reconciliation of specific accounts, providing journal entry calculations to GL team.
- Conducted 3-way reconciliations at month-end, ensuring accuracy in financial reporting.
- Oversaw audit process to identify major issues, delivering constructive feedback to the team.
Team Lead
ACCENTURE SOLUTIONS PRIVATE LIMITED
06.2020 - 05.2022
- Led a team of 10 analysts handling end-to-end dispute resolution for Freight business overseeing daily operations and ensuring SLA adherence.
- Successfully transitioned the Dispute Management process; completed knowledge transfer, documentation, and resource onboarding in record time.
- Assisted in the successful transition of the Deductions management process. Coordinated with IT and business teams to test system integration and validate the successful migration of data into the ERP.
- Daily/Weekly connect with the client to measure the success of the transition and identify areas requiring further attention.
- Defined SOPs, implemented governance dashboards, and ensured 100% compliance with internal controls and audit standards.
- Conducted regular performance reviews, team coaching sessions, and stakeholder alignment meetings to ensure operational excellence.
Analyst
ACCENTURE SOLUTIONS PRIVATE LIMITED
05.2018 - 05.2020
- Managed B2B collections portfolio by communicating with customers regarding overdue accounts via calls and emails.
- Sent dunning letters to customers for outstanding balances on accounts.
- Reconciled key customer accounts, sharing insights with client managers and sales teams to monitor dues.
- Prepared bi-weekly reports tracking payment promises and dispute resolutions from customers.
- Conducted bi-weekly calls with clients to assist in resolving past due amounts and validating at-risk accounts.
- Submitted write-off requests for valid customer disputes after obtaining necessary approvals from leadership.
- Processed bad-debt write-offs for customers referred to external collections agencies and for bankruptcy filings.
- Stored all relevant documents and approvals in shared drives for future reference.
Education
Graduated -
Andhra University
Hyderabad, Telangana03-2007
Skills
- Microsoft Office
- Google Sheets
- Oracle R12
- Oracle Fusion
- SAP
- Sales Force
- Team Management
- Stakeholder Management
- Reconciliation and Reporting
- Problem Solving
Prior Professional Experience
- Collections Specialist, Xerox Technology | Oct 2015 to May 2018
- Sr. Collections Executive, Oracle | Jan 2015 to Oct 2015
- Credit Collections Specialist, EMC2 (Square) | Nov 2010 to Sep 2013
- Collections Analyst, IBM Daksh | March 2018 to Oct 2010
Place
Hyderabad, Telangana
Disclaimer
I hereby declare that the above furnished information is true and correct to the best of my knowledge and belief.
Timeline
Senior Manager Operations
ACCENTURE SOLUTIONS PRIVATE LIMITED
12.2024 - Current
Project Manager, M&A Finance Integration
ACCENTURE SOLUTIONS PRIVATE LIMITED
12.2023 - Current
Assistant Manager
ACCENTURE SOLUTIONS PRIVATE LIMITED
06.2022 - 11.2023
Team Lead
ACCENTURE SOLUTIONS PRIVATE LIMITED
06.2020 - 05.2022
Analyst
ACCENTURE SOLUTIONS PRIVATE LIMITED
05.2018 - 05.2020
Graduated -
Andhra University
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