Payal N. Lapsiwala

• Supported end-to-end HR operations including Recruitment, onboarding, induction, and employee engagement.
• Led campus hiring initiatives — coordinated with institutes and onboarded entry level roles.
• Conducted candidate screening, Interview and selection.
• Served as the first point of contact for employee HR queries, ensuring timely and accurate resolution.
• Handled Workday transactions such as job changes, compensation updates, job requisitions, and reporting.
• Maintained accurate employee records in Workday and ensured data integrity.
• Prepared and managed HR MIS reports related to headcount, attrition, and compliance.
• Coordinated with payroll teams to ensure accurate salary processing and statutory compliance.
• Supported audits and ensured adherence to HR policies and labor laws.

• Design budget, company policy, manage internal HR systems, maintain company culture, Manage employee benefits, plan and leads HR operations.
• Designs and implements training programs to enhance the sales skills and product knowledge of sales representatives.
• Organize workshops, seminars, and online training sessions to improve sales techniques, customer relationship management, and product understanding.
• Establish sales targets, monitor performance, provide feedback, and conduct performance reviews to identify areas for improvement and recognize top performers.

• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.
• Consults with line management, providing HR guidance when appropriate.
• Provides HR policy guidance and interpretation.
• Implementation of effective organization structure & Role clarity by ensuring job Manpower planning with business leadership team for expansion plans, productivity requirement, attrition or leadership movements.
• Smooth function of performance cycle i.e Goal Setting, Mid-Year review, Final appraisal.
• Design engagement programs to build a culture of trust and participation.
• Responsible for conducting and ensure that employees are aware of policies & Employee code of conduct.
• Responsible for preparing engagement calendar.
• Drive the positive energy on the floor by keeping it alive through various HR Activities such as Picnic, Events, Festive celebration and Tournaments etc.

Administration

• Vendor Management
• Cafeteria and Transportation Handling
• Housekeeping Management
• Asset Management
• Event Management

• Hiring Process – Create Position Code and Employee code, update details.
• Medical & Insurance.
• Time Management – Attendance Process, Shift, COFF, WSR Management.
• Personal Administration – Update and change employees Personal details.
• Payroll – Entire Payroll Process.

• Induction and Joining Formalities.
• Complete the joining formalities i.e. Collect the required documents, creation of login id for attendance /outlook mail/Biometric system, introduce and set the KRA for new joiners, design reporting system & assign mentor as per the respective department wise.
• Hiring, Time Management, Personal Administration, Payroll, Full & Final, Audit, Report, PMS and Welfare activities.
• Coordinate for PF, P.Tax, LWF, ESIC.

• Sourcing/Scrutinizing CV’s, interviews for BPO Associates, Induction and orientation of newly joined BPO Associates.
• Working for Daily Administrative jobs like I-cards, Uniform distribution, other joining formalities, appointment letters, acceptance of resignation and exit interview etc.
• Maintenance and Upkeep of Personnel Records, leave & attendance recording of associates for quick retrieval of information & action.
• Performance Evaluation & Annual Contract Renewal of all the associates.
• Salary processing - Preparing Salary Inputs along with Voucher payments. Checking & mentioning Correction in Pay summary for final processing preparation of Invoices.

Administration

• Cafeteria and Transportation Handling
• Housekeeping Management
• Horticulture Management
• Event Management
• Material Management