Payal Priyanka
Bangalore
Summary
Business Development Officer with 5+ years of experience in the EdTech domain, driving revenue growth, managing end-to-end sales cycles, and delivering high conversion rates in fast-paced environments. Strong background in client engagement, stakeholder coordination, and process-driven operations. Hands-on exposure to technical support activities, including ticket handling, basic Windows support, user access management, browser troubleshooting, and issue documentation using tools like ServiceNow, Jira, and Confluence. Recognized for clear communication, problem-solving ability, and quick adaptation to enterprise systems, seeking to transition into a technical support / IT service desk role.
Overview
5
5
years of professional experience
Work History
Business Development Officer /Senior Technical Support Associate
PHYSICS WALLAH
Bangalore
08.2024 - 12.2025
- Provided first-level technical support for user login issues, password resets, and browser troubleshooting (Microsoft Edge & Google Chrome).
- Worked closely with technical and operations teams to resolve platform-related queries and ensure smooth user onboarding.
- Logged and tracked user issues using CRM/ticketing tools, maintaining proper documentation and timely resolution.
- Onboarded 350+ users and achieved 185%–200% revenue targets, managing monthly goals of ₹12–15 Lakh with peak closures of ₹18–23 Lakh.
- Managed daily operations and performance tracking for a team of 3 members, while delivering career and academic counseling in coordination with academic teams.
CAREER DEVELOPMENT OFFICER
JARO EDUCATION
Bangalore
09.2023 - 07.2024
- Achieved consistent revenue targets in high-ticket EdTech sales.
- Closed premium enrollments valued at 1 Lakh to 5 Lakh+ per ticket.
- Provided career counseling for professionals with over 10 years of experience targeting IIT and IIM programs.
- Drove cohort fulfillment through consultative selling and tailored follow-ups.
- Managed complete sales pipeline and reporting using LeadSquared CRM.
ADMISSION OFFICER
BYJU'S & AAKASH INSTITUTE
02.2021 - 03.2023
- Managed outbound calling, lead qualification, and end-to-end deal closures, focusing on conversions.
- Conducted face-to-face and video counselling sessions, achieving conversion rates of 30% to 40%.
- Consistently surpassed assigned sales targets by 200% to 300% at BYJU’S.
- Promoted to Team Leader due to sustained performance and leadership potential.
- Trained new hires on sales pitches, objection handling, CRM usage, and closing techniques.
- Led a team of 6 members, driving team target achievement of over 150% through coaching.
- Implemented performance tracking methods to enhance team productivity.
- Fostered high conversion rates through effective training and support.
Customer Service Associate
Tech Mahindra
Bhubenswar
07.2020 - 01.2021
- Assured timely and effective resolutions for inquiries from international and Indian clients through chat-based support.
Demonstrated profound technical knowledge of Tech Mahindra's offerings while assisting clients.
Facilitated seamless communication channels, fostering strong client relationships and satisfaction.
Executed expert troubleshooting techniques to address client issues promptly.
Education
B.Tech - Computer Science Engg
Rajdhani Engg. College
Bhubaneswar01.2021
Diploma - Computer Science Engg
International Polytechnic
Bhubaneswar01.2018
State Board -
Public High School
Balasore01.2014
Skills
- Windows support
- Client engagement
- Ticket handling
- Password reset & access support
- Browser troubleshooting
- Problem-solving
- Rapid learning
- Tool adaptation
- B2C and B2B support
- Revenue generation
Languages
- English
- Hindi
- Odia
Timeline
Business Development Officer /Senior Technical Support Associate
PHYSICS WALLAH
08.2024 - 12.2025
CAREER DEVELOPMENT OFFICER
JARO EDUCATION
09.2023 - 07.2024
ADMISSION OFFICER
BYJU'S & AAKASH INSTITUTE
02.2021 - 03.2023
Customer Service Associate
Tech Mahindra
07.2020 - 01.2021
B.Tech - Computer Science Engg
Rajdhani Engg. College
Diploma - Computer Science Engg
International Polytechnic
State Board -
Public High School