Payal Sanghavi

• Led a team in training, developing and deploying ML applications for finance products and classifier tools and conducted advanced statistical analysis by writing complex querying and cleaning complex datasets from multiple sources to derive insights and address identified gaps and concerns.

• Data collection and processing: Collected and processed data from various sources, ensuring suitability for analysis through cleaning, structuring, removing duplicates and outliers, and transforming into appropriate formats.

• Exploratory data analysis: Conducted exploratory data analysis to identify patterns, trends, and relationships using statistical methods and visualizations within 1 month.

• Machine learning modelling: Built predictive models using machine learning algorithms and LLM's, including selecting appropriate algorithms, tuning hyper parameters, and evaluating model performance in agile framework within 3 months.

• Data visualization: Created visualizations such as charts and graphs to effectively communicate insights and findings to stakeholders and leadership within 1 week of timeline.
• Communication and collaboration: Collaborated within teams to effectively deliver projects, communicate findings and insights to stakeholders, and present results to leadership.

• Delivered chatbots platform and customer-facing chatbots using AWS, Node.JS, NLP, AI-ML, LLM and Python increasing efficiency for repetitive tasks, handling concurrent request at same time, resulting in 38-40% containment achieved in the consumer channel with 90% accuracy in intent identification and 400,000 conversations managed by the bot following agile practices.
• Supervised a team of engineers, providing expertise on business and technical aspects for solicitation needs, system analysis, technical design, programming, and information system recording, promoting new learning within 1 year of joining the team.
• Spearheaded the design and development of a robust payment architecture integrating with federal systems to ensure compliance and security. Developed various types of payment solutions tailored for insurance transactions, enhancing the efficiency and reliability of payment processes. Engineered payment gateway solutions to facilitate seamless and secure transactions, improving customer experience and operational efficiency. Built advanced query tools to streamline data retrieval and processing, allowing for efficient analysis and reporting of payment data. Implemented features to manage and track payment transactions, reducing discrepancies and improving audit trails.Worked closely with cross-functional teams to ensure payment systems met all regulatory requirements and standards. Collaborated with federal agencies and financial institutions to integrate payment systems, ensuring smooth and compliant operations. Led a team of engineers in the end-to-end development of payment solutions, from requirements gathering to deployment. Provided technical guidance and mentorship, fostering a culture of continuous learning and innovation within the team. Successfully launched multiple payment solutions that supported a wide range of insurance products, significantly improving payment processing times and accuracy. Enhanced the overall security and compliance of the payment systems, reducing the risk of fraud and ensuring adherence to federal regulations. Developed thorough specifications for functional aspects, design models, and system workflows to guide software application development and implementation increasing the system performance by 50%.
• Provided technical design to stakeholders, incorporating it into business strategies and automation of existing processes.
• Designed incident ticket solutions and transport system dashboards using text mining, NLP, and data science techniques, achieving high accuracy around 95% in incident resolution and analyzing "No-Show" data and optimize decision making.
• Enhanced data collection procedures and created visually appealing dashboards using Splunk, Datadog, Excel, and Python to support decision-making, log tracking, error identification, and process improvement.

• Led the comprehensive management of the Software Development Life Cycle (SDLC) for critical applications including income tax filing software, payment systems, and a Learning Management System (LMS). Utilized Entity Framework for efficient database interaction and object-relational mapping, alongside .NET and SQL for robust development and integration.
• Revamped legacy applications by migrating them to AngularJS and .NET frameworks, significantly modernizing the systems. This transformation resulted in enhanced system performance, improved user experience, and greater maintainability, all completed within a tight 6-month timeframe.
• Facilitated the professional development of junior team members by providing targeted training in relevant technologies. Contributed to the overall growth and skill advancement of the team within just 2 months of joining the organization.

Developed and implemented robust software solutions utilizing .NET for server-side development, SQL for efficient database management, and a suite of web technologies including HTML, CSS, and JavaScript for dynamic and responsive front-end interfaces.

• Developed and designed customized software and websites using .NET and Java, tailored to the specific needs of graduating students and clients. Utilized Windows Azure to ensure scalable and reliable cloud-based solutions, completing projects within a year.
• Executed seamless cloud migrations for applications by leveraging Azure SQL Server and the Microsoft Azure Service Bus, effectively connecting on-premises applications with cloud applications and Azure services. Achieved successful migrations within a 2-month period.
• Guided and mentored final-year students on the latest technologies, equipping them with the skills and knowledge required for the industry. Prepared students to be job-ready within the final 3 months of their academic tenure.

• Led end-to-end web design and development projects using a comprehensive tech stack including PHP, .NET, HTML, CSS, and JavaScript. Successfully delivered fully functional websites within a 1-year timeframe.
• Implemented advanced full-text indexing techniques to enhance database search capabilities, incorporating relevance-based ranking and semantic keyword search using SQL. Accomplished this within a 7-month period.
• Assisted team members in understanding requirement gathering and solution design, ensuring clarity and adherence to project timelines. Contributed to effective collaboration and project success.