Payal Shewad
Pune
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
5
5
years of professional experience
Work History
Senior Associate Team Support
Tech Mahindra
Pune
07.2024 - Current
- Handled incoming chats in Telecom domain
- Driven sales on the incoming interactions
- Maintained positive working relationship with fellow staff and management
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
Senior Customer Care Executive
Conentrix Daksh PVT LTD
05.2021 - 07.2024
- Working dedicatedly as customer care representative in UK and German line of business in Chat & Voice process in E-Commerce platform
- Worked as a Extended Support role for 6 months and above in UK Chat & Voice process in E-Commerce platform
- Managed performance for all New Hired employees in UK process
- Currently working as Senior Executive in Chat and Voice process in E-Commerce platform
Education
B.Com -
Pune University
01.2018
HSC -
Emmanuel Mission School
01.2015
SSC -
Acharya Anand Rishiji School
01.2013
Skills
- Chat support
- Sales strategies
- Team collaboration
- Time management
- Effective communication
- Product knowledge
Achievements Awards
- Selected as Best Performer 6 times in UK line of business
- Selected as best extended Support 2 times in UK line of business
- Got rewarded from Client for best Smile story
- Got rewarded twice as Customer Obsession awards
- Selected as Star Award twice in German line of business
Languages
- English
- Hindi
- Marathi
- German
Hobbies and Interests
- Participating in Social activities.
- Watching Educational YouTube videos.
- Watching Movies/ Series
Timeline
Senior Associate Team Support
Tech Mahindra
07.2024 - Current
Senior Customer Care Executive
Conentrix Daksh PVT LTD
05.2021 - 07.2024
B.Com -
Pune University
HSC -
Emmanuel Mission School
SSC -
Acharya Anand Rishiji School