Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
Payal Srivastava

Payal Srivastava

Hyderabad

Summary

A results-driven financial professional with extensive experience in compliance, risk management, and regulatory frameworks. Adept at leading teams, developing strategic solutions, and driving operational excellence. Strong leadership, communication, and problem-solving abilities with a proven track record of fostering high-performance teams and ensuring adherence to global banking standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager - Training and Quality

HDFC Bank
Hyderabad
02.2023 - Current
  • Lead and manage a team of Virtual Relationship Managers, ensuring alignment with company objectives and compliance standards.
  • Developed and implemented training programs focusing on customer engagement, regulatory compliance, and operational efficiency.
  • Conducted risk assessments, identified areas of improvement, and developed mitigation strategies to enhance team performance.
  • Established effective communication channels between team members and senior management for seamless operational flow.
  • Maintained comprehensive database to track training, certifications and qualifications.

Area Training Manager

SBI Cards & Services
Hyderabad
07.2021 - 05.2023
  • Managed and mentored a team of 3,000+ Business Relationship Executives, enhancing their skills in AML, KYC, and customer service excellence.
  • Designed and executed training programs covering compliance, customer due diligence, and risk assessment.
  • Developed and implemented digital learning platforms to streamline knowledge sharing and training efficiency.
  • Lead compliance initiatives to ensure regulatory adherence and minimize operational risks.

Operations Manager

Randstad India Pvt. Ltd
Hyderabad
10.2020 - 06.2021
  • Led a team in executing process improvements, risk management, and compliance strategies.
  • Implemented internal control mechanisms to identify and mitigate financial risks.
  • Developed performance metrics to enhance efficiency and team effectiveness.

Assistant Marketing Manager

Foodcoast International
Jalandhar
04.2019 - 10.2020
  • Managed marketing operations while ensuring compliance with regulatory and due diligence processes.
  • Led vendor verification and risk assessments for strategic partnerships.
  • Conducted market research to identify potential customers and target demographics.

Education

MBA - Marketing

IIPM Hyderabad
Hyderabad,India
10-2006

Bachelor of Science - Agriculture

University Of Agricultural Sciences
Shimoga,India
10-2004

Skills

  • Leadership & Team Management
  • Compliance & Regulatory Risk Assessment
  • Strategic Planning & Decision-Making
  • Communication & Stakeholder Engagement
  • Process Optimization & Performance Metrics
  • Financial Crime Prevention & Due Diligence
  • Sales leadership development

Languages

Hindi
First Language
English
Proficient (C2)
C2
Telegu
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1

Certification

  • National Institute Of Security(NISM) Certified
  • Internal Train the Trainer Certification
  • 30 RM Certification – Training Modules
  • Compliance & Call Monitoring Calibration

Affiliations

  • Learning Languages
  • Traveling & Exploring Cultures
  • Leisure Reading
  • Canvas Painting & Reading Financial Risk Literature

Timeline

Manager - Training and Quality

HDFC Bank
02.2023 - Current

Area Training Manager

SBI Cards & Services
07.2021 - 05.2023

Operations Manager

Randstad India Pvt. Ltd
10.2020 - 06.2021

Assistant Marketing Manager

Foodcoast International
04.2019 - 10.2020

MBA - Marketing

IIPM Hyderabad

Bachelor of Science - Agriculture

University Of Agricultural Sciences

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Payal Srivastava