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Associate Principal Engineer

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With over 15 years of communication experience, I have been instrumental in mentoring and developing new accounts receivable agents on a daily basis. Additionally, I have consistently demonstrated a strong sense of accountability in managing my own portfolio of collection accounts and achieving liquidation goals, always striving to exceed client objectives. Ive been on an active role in fostering new business relationships and exceeding client expectations for liquidation results. With a smile 😃


Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Collection Specialist and Spanish Translator, bringing over 14 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.

Leveraging persuasive communication skills to obtain payments, negotiating settlements, & balance in full payments on past due accounts.
Accomplished in streamlining collections processes and improving billing procedures. Knowledgeable about
non-payments, short pays, errors and reporting requirements.
Results-oriented focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels.
Eager to advance professionally by leveraging strengths in communication and problem solving. Trained in addressing customer concerns professionally while obtaining payments on past due accounts.

Experienced Collections Specialist bringing 15-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Payal Thakur

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Debt Collection Specialist

Sr. Customer Service Representative

Education

Bachelor of Arts - Liberal Arts And General Studies

Diploma - Information Technology

Diploma - Data Entry

Diploma - NTT

High School Diploma -