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Associate Principal Engineer

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With over 15 years of communication experience, I have been instrumental in mentoring and developing new accounts receivable agents on a daily basis. Additionally, I have consistently demonstrated a strong sense of accountability in managing my own portfolio of collection accounts and achieving liquidation goals, always striving to exceed client objectives. Ive been on an active role in fostering new business relationships and exceeding client expectations for liquidation results. With a smile 


Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Collection Specialist and Spanish Translator, bringing over 14 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.

Skilled representative with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Detailed debt collector bringing over six years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Leveraging persuasive communication skills to obtain payments, negotiating settlements, & balance in full payments on past due accounts.
Accomplished in streamlining collections processes and improving billing procedures. Knowledgeable about
non-payments, short pays, errors and reporting requirements.
Results-oriented focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels.
Eager to advance professionally by leveraging strengths in communication and problem solving. Trained in addressing customer concerns professionally while obtaining payments on past due accounts.

Payal Thakur

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Debt Collection Specialist

Sr. Customer Service Representative

Education

Bachelor of Arts - Liberal Arts And General Studies

Diploma - Information Technology

Diploma - Data Entry

Diploma - NTT

High School Diploma -