Payal Thakur
Debt collection specialist
New Delhi,Delhi
Summary
- Managed a portfolio of delinquent accounts, successfully collecting payments from customers in a timely manner
- Developed effective strategies to collect outstanding debt from customers, including phone calls and emails
- Negotiated payment arrangements and settlements to reduce the amount of debt owed
- Researched customer creditworthiness and payment history to determine appropriate payment plans
- Established relationships with customers to ensure mutual understanding of payment terms
Overview
4
4
years of professional experience
Work History
Debt Collection Specialist
Paytail Private Commerce Ltd
03.2023 - Current
- Maintained consistently high success rate of collecting on overdue accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
Sr. Customer Service Representative
SGJK Pvt Ltd
02.2020 - 03.2021
- Responded to customer calls to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Education
Bachelor of Arts - Liberal Arts And General Studies
Delhi University
New Delhi06.2021
Diploma - Information Technology
MBEM
New Delhi04.2020
Diploma - Data Entry
NIIT
New Delhi06.2019
Diploma - NTT
LBS
New Delhi07.2020
High School Diploma -
Sarvodya Vidyalaya
New Delhi05.2018
Skills
- Predictive Dialers
- Payment Acceptance
- Locating Debtors
- Accounts Payable and Accounts Receivable
- Cost Control
- Closing Procedures
- Financial Transactions
- Administrative Support
- Collection Calls
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeLocation Preference
HybridTimeline
Debt Collection Specialist
Paytail Private Commerce Ltd
03.2023 - Current
Sr. Customer Service Representative
SGJK Pvt Ltd
02.2020 - 03.2021
Bachelor of Arts - Liberal Arts And General Studies
Delhi University
Diploma - Information Technology
MBEM
Diploma - Data Entry
NIIT
Diploma - NTT
LBS
High School Diploma -
Sarvodya Vidyalaya
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