Payal Thakur
Shyam Vihar Phase 1 Najafgarh New Delhi
Summary
Proven Relationship Manager with a track record of developing customer retention strategies at Indifi Technologies Private Limited. Expert in predictive dialers and adept at conflict resolution, consistently achieving performance goals. Skilled in analyzing market trends and enhancing customer satisfaction through effective communication and service delivery.
Overview
5
5
years of professional experience
Work History
Relationship Manager
Indifi Technologies Private Limited
Gurgaon
04.2024 - 11.2024
- Developed strategies to attract new customers while retaining existing ones.
- Analyzed market trends and identified potential new customers through research activities.
Debt Collection Specialist
Paytail Private Commerce Ltd
Gurgaon
03.2023 - 11.2023
- Maintained consistently high success rate of collecting on overdue accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
Loan Sales Executive
Paytail Commerce Pvt. Ltd
Gurgaon
03.2023 - 11.2023
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Sr. Customer Service Representative
SGJK Pvt Ltd
Gurgaon
02.2020 - 03.2021
- Responded to customer calls to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Education
Bachelor of Arts - Liberal Arts And General Studies
Delhi University
New Delhi06.2021
Diploma - NTT
LBS
New Delhi07.2020
Diploma - Information Technology
MBEM
New Delhi04.2020
Diploma - Data Entry
NIIT
New Delhi06.2019
High School Diploma -
Sarvodya Vidyalaya
New Delhi05.2018
Skills
- Predictive Dialers
- Payment Acceptance
- Locating Debtors
- Accounts Payable and Accounts Receivable
- Cost Control
- Closing Procedures
Timeline
Relationship Manager
Indifi Technologies Private Limited
04.2024 - 11.2024
Debt Collection Specialist
Paytail Private Commerce Ltd
03.2023 - 11.2023
Loan Sales Executive
Paytail Commerce Pvt. Ltd
03.2023 - 11.2023
Sr. Customer Service Representative
SGJK Pvt Ltd
02.2020 - 03.2021
Bachelor of Arts - Liberal Arts And General Studies
Delhi University
Diploma - NTT
LBS
Diploma - Information Technology
MBEM
Diploma - Data Entry
NIIT
High School Diploma -
Sarvodya Vidyalaya
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