Summary
Overview
Work History
Education
Skills
Personal Information
Courses Certifications
Hobbies and Interests
Languages
Languages
Timeline
Generic
Payal Aashish Chawla

Payal Aashish Chawla

Noida

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Branch Head

Aakash Byju's Ghaziabad Centre
Ghaziabad
12.2023 - Current
  • Responsible for smooth functioning of the institute
  • Ensure timely Academic update of the teaching staff
  • Managing Academic Delivery including Time Table Preparation, Progress check of teachers and students, feedback from the students
  • Oversee the evaluation of student progress and systems for communicating with the Parents
  • Conduction of end-to-end activities of admissions
  • Coordination with the Parent Company
  • Manage the team of Front Office, Administrative and Academic Staff
  • Performance monitoring of the Students, Faculty and Staff Members
  • Relationship Management with Schools and Colleges
  • Track staffing requirements, hiring new employees as needed
  • Adhere to all organization policies and procedures
  • Managing any kind of grievances brought to the attention, deciding on the best course of action
  • Monitoring the operations of the centre and reporting any deviation
  • Adherence to all admin and academic compliance necessary for smooth functioning of the center
  • Ensuring that the branch gets a good audit rating
  • Responsible for daily and fortnightly
  • Built successful business culture focused on performance optimization and goal attainment
  • Evaluated departmental performance and developed improvements to key operations
  • Tracked organizational performance against objectives and revamped strategies to better meet targets
  • Managed team of 30 professionals
  • Promoted business profitability by tracking performance indicators and driving corrective action
  • Collaborated with support personnel to solve diverse issues impacting different areas of operations
  • Acted as point of escalation for internal and external customers, addressing issues and resolving queries to keep smooth-running operations
  • Provided counselling and support to students struggling with academic or personal problems
  • Served as student mentor and counsellor for students when academic problems and personal adjustment issues arose
  • Scheduled staff meetings to discuss curriculum, progress of students and new initiatives, establishing collaborative culture
  • Identified and reprimanded unruly student behaviour to enforce discipline and comply with school conduct code
  • Conducted evaluations to assess and strengthen staff performance, building better educators
  • Counseled students to elevate achievement levels and support emotional, social and personal development
  • Assigned and arranged training for faculty to enrich skills and improve teaching techniques, maintaining quality standards
  • Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
  • Implemented operational strategies to build customer loyalty and retention.
  • Assisted with recruitment efforts for positions within the branch when needed.
  • Reviewed inventory levels to ensure an adequate supply of merchandise was available at all times.
  • Supported outside sales force in servicing and obtaining new business.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Implemented cost-saving measures that resulted in increased profitability for the branch.
  • Utilized data analysis tools to identify opportunities for improvement within the branch's operations.
  • Developed strategies to increase sales and improve customer satisfaction levels.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
  • Directed the training and development of all staff members in order to ensure they were meeting job requirements.

Branch Head

Aakash Byju's Haldwani & Rudrapur
Haldwani
08.2012 - 10.2023
  • Responsible for smooth functioning of the institute
  • Ensure timely Academic update of the teaching staff
  • Managing Academic Delivery including Time Table Preparation, Progress check of teachers and students, feedback from the students
  • Oversee the evaluation of student progress and systems for communicating with the Parents
  • Conduction of end-to-end activities of admissions
  • Coordination with the Parent Company
  • Manage the team of Front Office, Administrative and Academic Staff
  • Performance monitoring of the Students, Faculty and Staff Members
  • Relationship Management with Schools and Colleges
  • Track staffing requirements, hiring new employees as needed
  • Adhere to all organization policies and procedures
  • Managing any kind of grievances brought to the attention, deciding on the best course of action
  • Monitoring the operations of the centre and reporting any deviation
  • Adherence to all admin and academic compliance necessary for smooth functioning of the center
  • Ensuring that the branch gets a good audit rating
  • Responsible for daily and fortnightly
  • Built successful business culture focused on performance optimization and goal attainment
  • Evaluated departmental performance and developed improvements to key operations
  • Tracked organizational performance against objectives and revamped strategies to better meet targets
  • Managed team of 30 professionals
  • Promoted business profitability by tracking performance indicators and driving corrective action
  • Collaborated with support personnel to solve diverse issues impacting different areas of operations
  • Acted as point of escalation for internal and external customers, addressing issues and resolving queries to keep smooth-running operations
  • Provided counselling and support to students struggling with academic or personal problems
  • Served as student mentor and counsellor for students when academic problems and personal adjustment issues arose
  • Scheduled staff meetings to discuss curriculum, progress of students and new initiatives, establishing collaborative culture
  • Identified and reprimanded unruly student behaviour to enforce discipline and comply with school conduct code
  • Conducted evaluations to assess and strengthen staff performance, building better educators
  • Counseled students to elevate achievement levels and support emotional, social and personal development
  • Assigned and arranged training for faculty to enrich skills and improve teaching techniques, maintaining quality standards
  • Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
  • Implemented operational strategies to build customer loyalty and retention.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Centre Manager

Aakash Institute Haldwani
Haldwani
05.2010 - 01.2012
  • Responsible for smooth functioning of the institute
  • Conduction of end-to-end activities of admissions
  • Coordination with the Parent Company
  • Manage the team of Front Office, Administrative and Academic Staff
  • Performance monitoring and target achievement
  • Relationship Management with Schools and Colleges
  • Performance Review
  • Monitoring the operations of the centre and reporting any deviation
  • Ensuring Centre Profitability
  • Conducted evaluations to assess performance and improve methodologies of centre
  • Oversaw daily operations to align with centre vision and maintain best practices and quality standards
  • Formulated and submitted regular reports to inform management regarding status and progress of centre
  • Managed and trained staff to meet centre objectives and meet the targets.

Principal

St.John's School Nainital
Nainital
07.2005 - 08.2008
  • Managing end to end functioning of School processes
  • Managing Academic Delivery including Time Table Preparation, Progress check of teachers and students, feedback from the students
  • Manage the team of Academic Staff
  • Discussion of Progress Reports with the Parents
  • Performance monitoring of Students with the teaching staff
  • Coordinate end to end Annual Day function and activities
  • Coordinated Inter/Intra school competitions of Art/Science/Social Science etc
  • Working towards the Personality Development of the children
  • Lead and manage the planning, delivery, evaluation and improvement of the education of all students
  • Ensure the delivery of a comprehensive, high quality education program to all students
  • Effectively manage and integrate the resources available to the school
  • Appropriately involve staff, students and the community in the development, implementation and review of school policies, programs and operations
  • Facilitated collaboration and cooperation between departments and cross-functional teams to support and establish initiatives, lessons and student activities
  • Instructed teachers on classroom management, behavior and instructional strategies
  • Conveyed policy changes and assessed employee thoughts through staff meetings
  • Provided teaching staff with resources and opportunities for further professional development with curriculum training courses.

Middle School Teacher

St.Paul's Sr.Sec.School
07.2001 - 06.2004
  • Planned and implemented lessons utilising variety of teaching strategies to meet diverse student needs
  • Assessed, recorded and reported on progress of students to help achievement of learning goals
  • Observed and assessed student performance to identify areas requiring improvement
  • Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards
  • Accepted coaching from fellow teachers and administrators to improve teaching quality
  • Mentored and counselled students with adjustment and academic problems maximise potential and improve grades
  • Created lesson plans in accordance with national curriculum and school-wide curriculum standards
  • Encouraged students to persevere with challenging tasks
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Provided positive feedback to instil confidence in students.

Education

B.Ed( Education ) -

Amrapali Institute
01.2004

CLASS XII

Sherwood College,Nainital
Nainital
05-1998

CLASS-X

St.Paul's Sr.Sec.School
Haldwani
05-1996

Skills

  • Smooth Streaming
  • Operations Management
  • Performance Evaluation
  • Relationship Building
  • Problem Solving Skills
  • Team Handling
  • Target Achievement
  • Result Oriented
  • Grievance Handling
  • Retention Management
  • Performance Appraisal
  • Compliance Management
  • Staff Recruitment
  • Customer Relationships
  • Multi-Tasking Ability
  • Decision-Making
  • Excellent Time Management Skills
  • Staff Supervision

Personal Information

  • Total Experience: 21 Years 0 Month
  • Date of Birth: 05/24/80
  • Gender: Female
  • Marital Status: Married

Courses Certifications

Computers

Hobbies and Interests

  • Travelling
  • Listening to Music

Languages

  • English
  • Hindi

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Branch Head

Aakash Byju's Ghaziabad Centre
12.2023 - Current

Branch Head

Aakash Byju's Haldwani & Rudrapur
08.2012 - 10.2023

Centre Manager

Aakash Institute Haldwani
05.2010 - 01.2012

Principal

St.John's School Nainital
07.2005 - 08.2008

Middle School Teacher

St.Paul's Sr.Sec.School
07.2001 - 06.2004

B.Ed( Education ) -

Amrapali Institute

CLASS XII

Sherwood College,Nainital

CLASS-X

St.Paul's Sr.Sec.School

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Payal Aashish Chawla