Payel Adhikary
Durgapur
Summary
I am a Project Manager at IGLOBAL IMPACT ITES, a leading web design and Development Company in Durgapur that serves clients from various countries, especially the U.S. market. I have over 9 years+ of experience in this role, and I have successfully delivered more than 100+ projects within the required time and budget. - Currently serving as a Project Manager at IGLOBAL IMPACT ITES, a prominent web design and development company in Durgapur, catering to a diverse client base, particularly from the U.S. market. - Oversee the successful delivery of 100+ projects within stipulated timelines and budgets, showcasing a track record of exceptional project management proficiency. - Specialize in customer relationship management, virtual collaboration, content management, and client onboarding, leveraging an MBA with a major in HR and a minor in Marketing. - Cultivate and maintain fruitful relationships with clients, vendors, and internal teams, ensuring a harmonious and productive work environment. Results-driven project manager with extensive experience in managing multiple large-scale, complex, and specialized competency-based customer projects. Proven expertise in strategic planning, tactical project management, and delivery excellence. Skilled in developing and implementing strategies aligned with organizational vision, enhancing customer relationships, and driving account growth. Adept at ensuring the development and delivery of software services and solutions, optimizing human resources, and proactively addressing customer needs and issues. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
IGLOBAL IMPACT ITES PVT. LTD.
Durgapur
10.2020 - Current
- Build and maintain a productive relationship with customers
- Develop customer strategies for Delivery, escalation management, and communication
- Act as the main point of contact for customers regarding business service issues, questions, and concerns for the International (U.S.) clients
- Successfully delivering the project within a stipulated time and also have experience of how to handle irate clients through emails especially and meetings
- This job is giving the zeal with regards to handling all kinds of clients with diverse demands and at the same time, I am learning to solve all the problems carefully as well
- You need to be a Juggler, who can juggle one ball at a time, and project management is all about how you can quickly solve the project, and on-the-spot wittiness is a must for this work.
Team Lead, Content Reviewer, Go-To-Market Hub's Content Management (Vendor Onboarding Process)
Ingram Micro
01.2019 - 10.2020
- Monitor new Vendor onboarding in GTMHub and review their content once this is submitted
- Interact with Vendor whenever submitted content does not match internal guidelines for review
- Become the Subject Matter Expert for Vendor queries with regards to GTM Builder and GTMHub
- Vendors may require assistance on how to use the tool itself or guidance on the target audience their content will be focus on
- Ingram Micro & Syndication Product Catalog
- Produce and maintain a CloudBlue channel-friendly collateral that assists Providers to both a) understand what products are available by ISV Distribution and Ingram Syndication, b) understand what products are available in the geo(s) they operate in
- Be a subject matter expert for CloudBlue channel queries on the available product catalog
- Weekly SLT Product Highlights
- Use data sourced from automation systems to generate insights on business performance for product launches, and to report on progress
- Use experiential knowledge (personal and from Product Managers) to surface key stories of achievement to share with the Senior Leader Team
- Items per CMP List and Dragon Maintenance and regular Audits
- Consistently and regularly review and perform updates on the Items per CMP List using the current defined flows and to maintain accuracy on the data
- As well as incorporate new information related to new Vendors present in Ingram Micro Ecosystem
- Schedule periodic audits to the Dragon Tool to track veracity of the information displayed to the Channel
- Define, create and document an audit process with different key points to be checked against
- This will become the Dragon Tool MoT (Moment of Truth)
- This process will be institutionalized so anybody following it will be able to reach out the same standards
- Every execution result will be documented and recorded in Confluence
- Connect Framework (Basic) (Technical) Building Understanding
- Publish Prototype Connector
Senior Customer Relationship Officer (Account Manager)
IGLOBAL IMPACT ITES PVT. LTD.
04.2014 - 01.2019
- This profile involves the interaction with the Global Clients especially from US, UK and Australia respectively
- I was mainly associated with the interaction of the US clients and handled almost 100+ (approximately) clients of US
- The clients used to provide us the projects which is mainly associated with the website designing and development and I was responsible to complete those projects within a stipulated time
- I need to interact with the Projects Heads and Project Leads and along with the developers and designers who were involved mainly to complete the projects and at the same time interact with the clients via emails and calls for the update
- Many times I have received the accolades from clients via emails and calls for the project completion within the given time frame.
Online Content Reviewer (Part-time)
Freelance
06.2009 - 12.2013
- Reviewed and evaluated content for accuracy, quality, and appropriateness to ensure compliance with company standards.
Senior Backend Executive
MetLife
Noida
02.2006 - 11.2008
- Worked with Metlife GOSC (Global Operations Support Center), Noida in the Auto and Home Process, US
- This company is headquartered in New York
- Used to provide insurance, premium to the Auto and Home PolicyHolders only if they are liable to receive the same
- Achieved the monthly business targets and delivered within a stipulated time
- Recognized as the Star Performer for the 5 consecutive months.
- Organized and facilitated regular meetings with senior management teams.
- Collaborated with other departments in the organization to develop strategic plans.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Implemented effective communication protocols between executives and staff members.
- Acted as liaison between upper management and lower level personnel.
Education
Post Graduate Diploma In Business Management, HR and Marketing (Dual Specialization) - Marketing And HR
National Institute of Management Technology (NIMT)
Ghaziabad, U.P.12-2004
Bachelor of Arts - Arts And Humanities'
Durgapur Government College
Durgapur08-2003
Skills
- Results-driven project manager
- Strategic planning
- Tactical project management
- Delivery excellence
- Customer relationship management
- Virtual collaboration
- Content management
- Client onboarding
- Customer satisfaction
- Vendor management
- Analytical skills
- IT service management
- Ops management
- Business analysis
- Advertising
- Content reviewer
- Ergonomics
- Personal development
- Direct client interaction
- Accounts manager
- Strategic account manager
- Client manager
- Key account manager
- Documentation
- Proposal preparation
- Proposal writer
- Work flow planning
- Vendor Sourcing
- Document Management
- Project tracking
- Productivity Improvement
- Project Management
- Project development
- Staff Management
- Customer Relations
- Requirements Gathering
- Staff retention
- Performance Evaluations
- Meeting facilitation
- Performance Improvements
Certification
- Ergonomics 101 - LinkedIn
- The Rules of Work (getAbstract Summary) - LinkedIn
- Six Sigma: Green Belt - LinkedIn
- Gemba Kaizen: A Commonsense Approach to Continuous Improvement (Blinkist Summary) - LinkedIn
- Emotional Intelligence for Project Managers (Blinkist Summary) – LinkedIn
- Managing Remote Teams: Setting Expectations, Behaviors, and Habits - LinkedIn
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Project Manager
IGLOBAL IMPACT ITES PVT. LTD.
10.2020 - Current
Team Lead, Content Reviewer, Go-To-Market Hub's Content Management (Vendor Onboarding Process)
Ingram Micro
01.2019 - 10.2020
Senior Customer Relationship Officer (Account Manager)
IGLOBAL IMPACT ITES PVT. LTD.
04.2014 - 01.2019
Online Content Reviewer (Part-time)
Freelance
06.2009 - 12.2013
Senior Backend Executive
MetLife
02.2006 - 11.2008
Post Graduate Diploma In Business Management, HR and Marketing (Dual Specialization) - Marketing And HR
National Institute of Management Technology (NIMT)
Bachelor of Arts - Arts And Humanities'
Durgapur Government College
- Ergonomics 101 - LinkedIn
- The Rules of Work (getAbstract Summary) - LinkedIn
- Six Sigma: Green Belt - LinkedIn
- Gemba Kaizen: A Commonsense Approach to Continuous Improvement (Blinkist Summary) - LinkedIn
- Emotional Intelligence for Project Managers (Blinkist Summary) – LinkedIn
- Managing Remote Teams: Setting Expectations, Behaviors, and Habits - LinkedIn
Similar Profiles
Aditya DubeyAditya Dubey
Marketing Intern at IGLOBAL IMPACT ITES PVT. LTDMarketing Intern at IGLOBAL IMPACT ITES PVT. LTD
Snehasish ChakrabortySnehasish Chakraborty
Team Leader at IGLOBAL IMPACT ITES PVT LTDTeam Leader at IGLOBAL IMPACT ITES PVT LTD
ANURAG SRIVASTAVAANURAG SRIVASTAVA
Senior UI/UX Designer at Formidium India Pvt. Ltd.Senior UI/UX Designer at Formidium India Pvt. Ltd.