Payel Chakraborty

Responsibilities:

• Led end-to-end product ownership for the mobile wallet platform, covering research, planning, execution, and tracking.
• Scoped business requirements with financial institutions and developed a consolidated FSD based on scoping sessions.
• Interfaced with clients and stakeholders to identify product gaps, ensuring compliance with regulations and achieving a 100% acceptance rate.
• Conducted requirement gathering through user interviews, competitor analysis, process mapping, and landscape analysis.
• Created 100+ epics, 250+ user stories, wireframes, and USSD menus to define product features.
• Led collaborative workshops with PMs, UX researchers, and designers, using MoSCoW analysis and UX research insights for requirement prioritization.
• Documented user journeys, process maps, and release notes using MIRO, Visio, and Confluence for platform operations tools like Pricing UI, CMS, and PIM.
• Conducted feasibility analysis sessions with engineering teams to evaluate the effort-to-value ratio, ensuring optimal resource allocation.
• Coordinated with UX, development, and QA teams, reducing feature release time by 30%.
• Managed and prioritized user stories in JIRA and Bugzilla, ensuring structured backlog management.
• Led sprint-wise user story walkthrough sessions, collaborating with PMs, UX, and engineering teams to ensure smooth development and sign-offs.

Projects:

• Loan Management System (Multi-country rollout)
• Wealth Management System
• Insurance Management
• School Fees Management
• Virtual Lending Process
• Corporate Banking & Anchor Financing

• Conducted requirements elicitation, analysis, and validation for travel application solutions.
• Performed GAP analysis to identify enhancements and align systems with business goals.
• Created BRDs, SRS, and UML models (activity & system flow diagrams) using MS Visio.
• Designed wireframes, mockups, and prototypes to visualize travel booking workflows.
• Scoped and prioritized key travel-related functionalities for seamless user experience.
• Developed Power BI dashboards to track booking trends, customer preferences, and operational insights.
• Worked closely with stakeholders, vendors, and cross-functional teams to optimize travel management systems.
• Assisted the Project Lead in defining expectations, evaluating impacts, and delivering presentations.
• Prepared test cases and conducted UAT to ensure application quality and compliance.

• Travel Application Management System

Responsibilities:

• Consulted on transformation projects in Credit Cards, Loan Origination & Management and Digital Banking.
• Led requirement gathering, GAP analysis, and client demos to define business needs.
• Developed BRDs, FRDs, use cases, and process diagrams for functional clarity.
• Collaborated with development teams to ensure accurate implementation of business requirements.
• Performed functional analysis using SQL & APIs, working with tech teams to resolve challenges.
• Managed sprints in JIRA, tracked issues, and conducted pre-release functional testing.
• Designed Power BI dashboards for data-driven business insights.
• Conducted functional testing, logged defects in JIRA & Bugzilla, and ensured resolutions pre-go-live.
• Provided market-driven feedback to product teams based on client needs and competitor analysis.
• Developed end-user manuals, FAQs, and conducted stakeholder training.
• Supported project planning, budgeting, and timeline management.
• Facilitated design sessions with implementation teams to refine business solutions.
• Coordinated cross-functional teams to align with project goals and strategy.
• Performed data analysis and reporting, generating insights for strategic decision-making.
• Identified business challenges and opportunities, driving process and efficiency improvements.

Projects:

• Credit Card Application Process
• Loan Origination System (LOS)
• Loan Management System (LMS)
• Digital Banking Transformation

Responsibilities:

• Led digital transformation projects in Payments, Credit Card Applications, Loan Origination (LOS), Loan Management (LMS), and Digital Banking.
• Coordinated cross-functional teams (Product, Compliance, Risk, Operations, IT, Vendors) to align project execution with business goals.
• Developed critical documentation, including BRDs, FRDs, use cases, activity diagrams, and test cases for requirement validation.
• Ensured seamless execution by collaborating with development and QA teams for requirement consensus and UAT.
• Designed intuitive system interfaces through wireframes, mockups, and use case diagrams using MS Visio.
• Built interactive dashboards with Power BI, delivering real-time analytics and insights.
• Led stakeholder engagements, including requirement walkthrough, change control meetings, and product demos.
• Transformed business needs into functional and user requirement specifications, ensuring system efficiency and compliance.

Projects:

• Loan Origination System (LOS) | Loan Management System (LMS)
• Payments & Credit Card Application Process | Digital Banking Transformation

• Conducted GAP analysis to optimize business processes and workflows.
• Led JAD sessions and stakeholder discussions to gather and prioritize requirements.
• Created BRDs, functional specifications, and use cases for system enhancements.
• Designed use case diagrams, wireframes, and prototypes using MS Visio and Balsamic.
• Managed UAT, test case reviews, and stakeholder demos to ensure system quality.
• Assessed change impacts in control meetings and recommended actions.
• Collaborated with development, QA, and cross-functional teams to refine testing strategies.
• Maintained technical documentation, user manuals, and training materials.
• Provided business intelligence insights and monitored market trends.
• Proposed process and policy improvements to leadership.
• Tracked requirements traceability and managed project execution.
• Analyzed customer feedback and industry reports to drive product enhancements.
• Developed business proposals and stakeholder presentations.

• Insurance Management System