Payel Goswami
Kolkata
Summary
Professional Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented leader proficient in time-management and improving efficiency.
Overview
1
1
year of professional experience
Work History
Back Office Administrator
Marine Technologies
- Attended Phone calls and scheduled appointment with colleges and candidates Regular basis mail checking and preparing documents both in soft and hard copy.
Office Administrator
Careers Abroad Kolkata
- Conducting meeting between Colleges and Candidates once in a year Giving proper guidance in filling college form, Visa assistance Doing all arrangement of Board Meeting and other office related meeting Making tie-ups with the foreign colleges Keeping records of all office stationeries
Office Administrator cum Trainee Accountant
Prem Publication House Kolkata
- Provide administrative and business support to the firm and support other members of the executive management team
- Maintain calendar plan and schedule meetings, teleconferences and travel.
Customer Care Executive
Saini Hyundai -Sales
- Handling delivery and after delivery Customer complain issues
Customer Care Manager & Accessories Manager
Jeep Kolkata - Sales
- Customer Relationship Manager & Accessories Manager Handling delivery and after delivery Customer complaints issue Looking after accessories.
Recruitment and Development Manager
Kotak Life Insurance
- Recruitment
Customer Experience Manager
Mahindra NR Autos
06.2023 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Class- X -
Sri Aurobindo Institute of Education
XII - undefined
Salt lake Point School
Bachelor in Commerce - undefined
Sir Gurudas Mahavidyalaya
MBA (Finance) - undefined
Annex College of Management Studies, PTU
Skills
- Skill 1
- Skill 2
- Skill 3
- Database Administration
- Report Generation
- Meeting Coordination
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Experience Manager
Mahindra NR Autos
06.2023 - Current
Back Office Administrator
Marine Technologies
Office Administrator
Careers Abroad Kolkata
Office Administrator cum Trainee Accountant
Prem Publication House Kolkata
Customer Care Executive
Saini Hyundai -Sales
Customer Care Manager & Accessories Manager
Jeep Kolkata - Sales
Recruitment and Development Manager
Kotak Life Insurance
Class- X -
Sri Aurobindo Institute of Education
XII - undefined
Salt lake Point School
Bachelor in Commerce - undefined
Sir Gurudas Mahavidyalaya
MBA (Finance) - undefined
Annex College of Management Studies, PTU
Personal Information
- Date of Birth: 03/29/1983
- Gender: Female
- Nationality: Indian
- Marital Status: Seperate
- Religion: Hinduism
Painting and Cooking
Love to paint my imagination and love to try new things
Passport
Indian
Personal Information
- Date of Birth: 03/29/1983
- Gender: Female
- Nationality: Indian
- Marital Status: Seperate
- Religion: Hinduism
Painting and Cooking
Love to paint my imagination and love to try new things