Summary
Overview
Work History
Education
Skills
Languages
Timeline
Personal Information
Painting and Cooking
Passport
Personal Information
Painting and Cooking
Generic
Payel Goswami

Payel Goswami

Kolkata

Summary

Professional Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented leader proficient in time-management and improving efficiency.

Overview

1
1
year of professional experience

Work History

Back Office Administrator

Marine Technologies
  • Attended Phone calls and scheduled appointment with colleges and candidates Regular basis mail checking and preparing documents both in soft and hard copy.

Office Administrator

Careers Abroad Kolkata
  • Conducting meeting between Colleges and Candidates once in a year Giving proper guidance in filling college form, Visa assistance Doing all arrangement of Board Meeting and other office related meeting Making tie-ups with the foreign colleges Keeping records of all office stationeries

Office Administrator cum Trainee Accountant

Prem Publication House Kolkata
  • Provide administrative and business support to the firm and support other members of the executive management team
  • Maintain calendar plan and schedule meetings, teleconferences and travel.

Customer Care Executive

Saini Hyundai -Sales
  • Handling delivery and after delivery Customer complain issues

Customer Care Manager & Accessories Manager

Jeep Kolkata - Sales
  • Customer Relationship Manager & Accessories Manager Handling delivery and after delivery Customer complaints issue Looking after accessories.

Recruitment and Development Manager

Kotak Life Insurance
  • Recruitment

Customer Experience Manager

Mahindra NR Autos
06.2023 - Current
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Education

Class- X -

Sri Aurobindo Institute of Education

XII - undefined

Salt lake Point School

Bachelor in Commerce - undefined

Sir Gurudas Mahavidyalaya

MBA (Finance) - undefined

Annex College of Management Studies, PTU

Skills

  • Skill 1
  • Skill 2
  • Skill 3
  • Database Administration
  • Report Generation
  • Meeting Coordination

Languages

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Customer Experience Manager

Mahindra NR Autos
06.2023 - Current

Back Office Administrator

Marine Technologies

Office Administrator

Careers Abroad Kolkata

Office Administrator cum Trainee Accountant

Prem Publication House Kolkata

Customer Care Executive

Saini Hyundai -Sales

Customer Care Manager & Accessories Manager

Jeep Kolkata - Sales

Recruitment and Development Manager

Kotak Life Insurance

Class- X -

Sri Aurobindo Institute of Education

XII - undefined

Salt lake Point School

Bachelor in Commerce - undefined

Sir Gurudas Mahavidyalaya

MBA (Finance) - undefined

Annex College of Management Studies, PTU

Personal Information

  • Date of Birth: 03/29/1983
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Seperate
  • Religion: Hinduism

Painting and Cooking

Love to paint my imagination and love to try new things

Passport

Indian

Personal Information

  • Date of Birth: 03/29/1983
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Seperate
  • Religion: Hinduism

Painting and Cooking

Love to paint my imagination and love to try new things

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Payel Goswami