Payel Roychoudhury

• Act as the primary point of contact for IQE FS1 account stakeholders, coordinating lateral slots, fulfillment, and BE calls to ensure smooth project execution
• Prioritize accounts based on BE requirements, efficiently managing and fulfilling demands in alignment with business goals
• Manage Alcon/SED approvals to ensure all deployments meet necessary compliance and stakeholder criteria
• Present regular updates on BE status, lateral slots, pipeline, and fulfillment progress to stakeholders, providing clear visibility into project health
• Develop and maintain a strategic talent pipeline for cloud and IT infrastructure roles, fostering relationships with industry-leading universities and training programs to secure top talent
• Orchestrate talent deployment across multiple regions and cloud platforms, ensuring all resources are strategically allocated to meet project goals while adhering to SLAs
• Collaborate with cross-functional teams, including pre-sales, recruitment, and talent management, to develop comprehensive project plans, prepare GAP reports, and ensure optimal resource allocation and project success
• Manage daily supply validation and demand prioritization, ensuring accurate alignment of resources with business needs and project requirements
• Conduct demand cleanup by delivery based on RBSD and BE, streamlining processes and optimizing resource utilization across multiple projects
• Streamline the approval and deployment processes, ensuring seamless transitions from demand identification to talent allocation and project execution
• Used tools: ServiceNow, IMS, PowerBi, Tableau, Advance Excel

Project Manager:

· Project Manager:

· Skilled in managing all stages of the project lifecycle, including planning, requirements gathering and analysis, process optimization, and successful implementation.

· Developing and maintaining a detailed project plan for the deployment of a new network system for a large manufacturing plant, network refresh, FTD firewall in DC, transformation from On-premises to Cloud, deployment of new VoIP system across multi-site organizations.

· Leading the planning and execution of security projects (CyberArk), including deployment, configuration, and integration of CyberArk solutions.

· Coordinating with Network & CyberArk architects, engineers, vendors, and other IT teams to ensure timely and cost-effective network installation and privileged access security controls.

· Developing and maintaining project plans, schedules, budgets, and resource allocation plans, tracking progress, and ensuring timely delivery of milestones.

· Demonstrating success leading multiple complex projects across various business functions in a fast-paced environment.

· Conducted risk assessment and implement risk mitigation strategies to minimize potential delays and budget overruns.

· Utilized project management software to track and monitor project progress, goals, objectives.

· Working with developers, and vendors for implementing the changes defined by business, using Agile project delivery method.

· Preparing weekly project status & reports and conducted regular meetings to ensure deliverables were met along with facilitating training sessions and knowledge transfer.

· Proficient in drafting comprehensive Statements of Work (SOW), drove continuous improvement initiatives within the key stakeholders and team members through proactive collaboration.

• Optimized and managed cloud infrastructure, overseeing OS, databases, virtual networks, and automation for scripting and monitoring
• Collaborated with stakeholders and senior management to secure approvals for architectural changes, aligning with business objectives
• Developed and enforced policies, procedures, and standards to ensure consistent, high-quality service delivery
• Led global data center builds across 21 regions and 19 centers, addressing both current and future customer requirements
• Maintained global inventory of physical servers in CMDB, overseeing builds, decommissions, and spare parts management
• Coordinated with the Technical Account Manager (TAM) to submit server build and decommission requests at blade and tenant levels
• Managed system enhancements such as storage additions, reimaging, network configuration, and enabling global reach
• Presented Architectural Review Boards (ARB) to stakeholders, securing approvals for major infrastructure changes
• Coordinated with vendors (HPE, ATOS, CISCO, NetApp, WWT) for hardware procurement and system upgrades
• Ensured efficient cross-functional collaboration to streamline operations and meet client delivery deadlines
• Utilized ServiceNow, ADO, ICM, PowerBI, and Provisional Portal

• Coordinated and managed cross-regional and global changes, ensuring adherence to Change Management policies
• Facilitated collaboration between Regional Change Managers and chaired Global CAB (Change Advisory Board) meetings
• Assessed and validated RFCs for completeness, rejecting those lacking necessary information
• Authorized and ensured proper prioritization and categorization of RFCs within regional/global limits
• Facilitated risk and impact assessments for all changes, ensuring alignment with business objectives
• Verified change closure status and conducted post-implementation reviews
• Produced management statistics on the Change Process for performance tracking
• Used tools: ServiceNow, ITSM.BMC remedy, Jira

• Provided support in the development, implementation and administration of effectual procurement best practices, policies, and procedures
• Worked towards setting up an organizational structure that supports global buying and planning across all sites for clients’ specific programs
• Supported supply chain planners in handling their assigned products viz
• Pricing changes, order policies, inventory management etc
• Developed project intake form and process
• Carried out research via trade publication, the internet, the catalogues, and trade shows to recognize potential suppliers
• Used tools: SAP, Revgen, Smartbuy, MS office

• Company Overview: Infrastructure Services Division
• Designed and developed knowledge management portals using HTML, ensuring a user-friendly interface for easy access to critical information across the organization
• Engineered and maintained SQL databases to store, retrieve, and manage knowledge assets, ensuring data integrity and efficient content management
• Developed and implemented knowledge management frameworks and best practices, resulting in improved service delivery and reduced resolution time
• Led the implementation of knowledge-sharing platforms and tools, driving user adoption and enhancing access to critical resources
• Conducted regular knowledge audits and gap analysis, optimizing content for relevance and effectiveness
• Utilized analytics to assess the effectiveness of knowledge content, driving continuous improvement in content development and user engagement
• Used tools: SQL, HTML, MS Office
• Infrastructure Services Division