Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Payel Sanyal

Kolkata

Summary

Results-driven professional with a unique blend of experience of 7.5 years in Learning and Development. Skilled in designing training programs while leveraging data-driven insights to enhance organizational performance by 30%. Seeking a role that allows me to utilize my expertise in both areas to drive strategic initiatives and facilitate continuous improvement.

Overview

8
8
years of professional experience

Work History

Senior Coordinator

Cognizant
07.2021 - Current
  • Collaborate with various business units to gather course feedback and insights, driving continuous improvement initiatives.
  • Spearheaded the implementation of Power Automation by developing an issue tracker catering to a vast audience of 35,000 associates. Effectively managed ticket tracking and resolution within established timelines.
  • Played a pivotal role in streamlining processes, resulting in cost-effective invoicing and enhanced training procedures.
  • Diagnosed complex problems, identified root causes, and devised practical solutions to address issues.
  • Exemplified a helpful and approachable demeanor, consistently offering top-notch service to customers, even in challenging scenarios.
  • Needs Assessment & Offering Creation: Expertly assess client needs to develop and tailor offerings that meet specific requirements and drive value.

Training and Program Coordinator

Knight Learning Solutions Pvt Ltd
06.2020 - 07.2021
  • Successfully organized and managed multiple training programs and events, ensuring timely execution and high participant satisfaction.
  • Conducted thorough needs assessments to design tailored training solutions that align with organizational goals and address specific skill gaps.

Training Coordinator

NIIT Limited
02.2017 - 02.2020
  • Administrative Expertise: Skilled in iMacros, bulk task handling, reporting, and training; proficient in Salesforce CRM, SOU, and Cognos.
  • Client Collaboration: Ensure seamless learning event delivery through regular interaction with Shell clients and stakeholders.
  • Event Coordination: Independently organize complex meetings and programs, ensuring efficient execution.
  • Process Management: Develop, implement, and monitor processes to enhance customer satisfaction and drive compliance.
  • Stakeholder Support: Provide comprehensive assistance to learners and stakeholders via email, chat, and phone.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 40%.
  • Used Saba to design training for employees and increase company retention and productivity rates by 15%.

Education

Diploma In Translation -

Jamia Milia Islamia University
New Delhi
05.2015

M.A. HINDI (HONORS) -

IGNOU University
New Delhi
05.2015

B.A. HINDI (HONORS) -

Maitreyi College
New Delhi
05.2012

Skills

  • LMS
  • Training and Development
  • Performance Development
  • Leadership Development
  • Trainings Facilitation
  • Training Need Analysis
  • Vendor Management
  • Microsoft Excel
  • PowerPoint
  • MS Office Suite
  • Outlook
  • SharePoint

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Senior Coordinator

Cognizant
07.2021 - Current

Training and Program Coordinator

Knight Learning Solutions Pvt Ltd
06.2020 - 07.2021

Training Coordinator

NIIT Limited
02.2017 - 02.2020

Diploma In Translation -

Jamia Milia Islamia University

M.A. HINDI (HONORS) -

IGNOU University

B.A. HINDI (HONORS) -

Maitreyi College

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Payel Sanyal