Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Payoswini Panigrahi

Payoswini Panigrahi

Hyderabad,TG

Summary

To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position. Ready to help the team achieve the company's goals. Process Associate seasoned in coordinating and implementing business process improvement projects, while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems, to manage processes effectively. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Results-oriented Process Developer with many years of experience driving organizational improvements. Successful at developing, implementing, and continuously evaluating system-wide processes. Integral leader with focus on maintaining latest industry knowledge.

Overview

7
7
years of professional experience

Work History

Quality Support Analyst

Genpact India Pvt. Ltd.
Hyderabad
11.2021 - Current
  • Review user-generated content to remove offensive, inappropriate, and harmful content before it reaches people online.
  • Raising insight on policies or other operational guidelines on a daily basis based on the update given by the client.
  • Supporting the team to review the user-generated content by guiding them through the policy.
  • One-on-one feedback to the reviewer to improve day to day reviewing process of the reviewer.
  • Going through the day-to-day update on the policy given.
  • Utilized analytics and site metrics to determine areas for improvement.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Calibrate the errors on a daily basis, with all the support staff, to identify the gaps among reviewers.
  • Understanding client policies and guidelines, and making decisions based on them.
  • Facilitated training sessions for new team members on best practices and tools.
  • Conducted regular process audits to ensure compliance with company standards.
  • Designed documentation for processes to improve knowledge sharing across teams.
  • Implemented feedback mechanisms to gather insights from team members and stakeholders.
  • Investigated root causes of problems identified in existing processes.
  • Documented all changes made to a process along with reasons for making those changes.
  • Analyzed data and identified trends to support process improvement initiatives.

Senior Executive

Sriram Life Insurance Company Ltd.
Hyderabad
07.2021 - 10.2021
  • Utilized multiple marketing strategies to improve profitability.
  • Analyzed market trends in consumer industry to implement appropriate marketing and sales methods.
  • Increased company growth through collaboration with sales and marketing departments.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Customer Support Executive

Bonsai Realty Pvt. Ltd.
Bhubaneswar
07.2018 - 09.2019
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Provided customers with updates and periodic statements on service developments and changes in trends.

Education

MBA - Human Resources Management & Marketing Management

Gandhi Institute of Management Studies
Gunupur, Odisha
06.2018

Bachelor of Arts - Industrial Relations

Thayaramma Degree Women’s College
Gunupur, Odisha
06.2016

Associate of Arts - Personnel Management

Thayaramma Women’s Junior College
Gunupur, Odisha
06.2013

High School Diploma -

Govt.GirlsHighSchool
Gunupur, Odisha
06.2011

Skills

  • Microsoft Office
  • Lean Six Sigma
  • Onboarding
  • Hi-Tech
  • customer care
  • Executive presence
  • Gen AI
  • People leadership
  • Content moderation
  • Policy compliance
  • Customer engagement
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Effective communication

Personal Information

  • Date of Birth: 06/15/96
  • Gender: Female
  • Marital Status: Married

Timeline

Quality Support Analyst

Genpact India Pvt. Ltd.
11.2021 - Current

Senior Executive

Sriram Life Insurance Company Ltd.
07.2021 - 10.2021

Customer Support Executive

Bonsai Realty Pvt. Ltd.
07.2018 - 09.2019

MBA - Human Resources Management & Marketing Management

Gandhi Institute of Management Studies

Bachelor of Arts - Industrial Relations

Thayaramma Degree Women’s College

Associate of Arts - Personnel Management

Thayaramma Women’s Junior College

High School Diploma -

Govt.GirlsHighSchool
Payoswini Panigrahi