Kanak Singh
New Delhi
Summary
Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Enhancing customer satisfaction through expert complaint handling and efficient problem resolution. Skilled in multitasking across calls, emails, and chats, with a focus on quality assurance and teamwork. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Care Executive
Teleperformance, Colorbar Process
2023.05 - 2024.05
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, emails and chats, multitasking effectively to address customer complaints and queries.
- Blended work flow with 50% emails, 40% calls and 10% chats.
- Kept accurate records of all customer interactions and transactions.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
Education
High School Diploma -
CBSE
Delhi 2001.04 -
Bachelor of Arts -
University of Delhi
Delhi 2001.04 -
Skills
- Customer Support
- Complaint Handling
- Quality Assurance
- Excellent problem-solving abilities
- Performance Improvement
- Teamwork and Collaboration
- MS Office-Excel and Word
Timeline
Customer Care Executive
Teleperformance, Colorbar Process
2023.05 - 2024.05
High School Diploma -
CBSE
2001.04 -
Bachelor of Arts -
University of Delhi
2001.04 -
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