Summary
Overview
Work History
Skills
Certification
Timeline
Additional Information
Interests
Generic

Pearl Gupta

MBA Student
Faridabad,Haryana

Summary

Dynamic Sales Executive with 2 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Sales Executive

HEAR.COM
GURUGRAM, Haryana
09.2019 - 05.2020
  • Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic quarterly sales goals.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Sold over Rs. 8,00,000 worth of product in one month, exceeding sales goals by 200%.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Held weekly meetings with sales managers to identify techniques to overcome sales obstacles.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.

Senior Customer Service Executive

FRANCHISE INDIA
Faridabad, Haryana
08.2018 - 08.2019
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Organized customer information and account data for business planning and customer service purposes.
  • Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Addressed on average 150 inbound customer calls daily.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Promptly responded to inquiries and requests from prospective customers.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.

Business Development Intern

OYO ROOMS
Faridabad, Haryana
05.2017 - 07.2017
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Drove team revenue totals by bringing in over Rs. 1,00,000 in sales.
  • Identified new targets, developed new business opportunities and presented product lines to customers.

Skills

Public speaking

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Certification

KPMG six sigma green belt

Timeline

Sales Executive

HEAR.COM
09.2019 - 05.2020

Senior Customer Service Executive

FRANCHISE INDIA
08.2018 - 08.2019

Business Development Intern

OYO ROOMS
05.2017 - 07.2017

Additional Information

Participated in a global conference during post graduation.

Participated in a virtual student exchange program organized by University of WINCHESTER.

An active member of UMEED NGO.

Won second prize in marketing mania competition held during graduation.

Participated in various dance competition during graduation.

Participated in CBSE level swimming tournaments.

Participated in dance reality shows like India's Got Talent, Dance India Dance etc.

Maters completed in Kathak Dance.

A member of Toastmasters club for public speaking.

Done social work by donating medicines and adult diapers to old age homes.

Interests

DANCE

SWIMMING

MAKE UP

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Pearl GuptaMBA Student