P.V.V Meganath Reddy
Hyderabad
Summary
Skilled in client service coordination, demonstrating strong customer relationship management and operational oversight. Utilize effective communication skills to address client needs while maintaining high satisfaction rates. Proven ability in implementing procedures that increase productivity and streamline operations. Have made significant contributions to previous roles by improving client retention rate through tailored service strategies.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Tech Mahindra India private Limited
Hyderabad
11.2021 - 12.2024
- Assisted teams in resolving complex customer inquiries and issues.
- Trained new staff on systems and effective communication techniques.
- Analyzed customer feedback to recommend improvements in service quality.
- Led workshops to promote a customer-centric culture among staff members.
- Supported cross-functional teams in implementing new customer service initiatives.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Conducted regular performance reviews of customer service team members to identify areas for improvement.
- Developed customer service protocols and policies to ensure consistent, quality service.
Senior Process Analyst
Genpact India Pvt Limited
02.2019 - 02.2020
- Provided technical assistance to customers through various communication channels.
- Diagnosed and resolved software and hardware issues for clients effectively.
- Utilized ticketing systems to track and prioritize customer inquiries efficiently.
- Escalated unresolved issues to senior technicians for advanced troubleshooting.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
Business Development Analyst
Gangez Support Services
03.2018 - 02.2019
- Conducted comprehensive market research to identify industry trends, customer needs, and competitive landscape
- Analyzed data to provide actionable insights, informing strategic decisions for new service offerings
- Engaged with existing clients to understand their evolving needs and gather feedback on service delivery
- Supported the sales team by providing relevant information and insights that helped in nurturing client relationships
Process Analyst
Hinduja Global Solutions
08.2016 - 03.2018
- Handled customer-related transactions, completed resolutions, and followed up with insurance firms using both emails and calls.
- Collaborated with cross-functional teams to streamline accounts receivable workflows.
- Performed research into disputed invoices or payments as needed.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
Education
Bachelor of Business Administration -
Osmania Univeristy
Aurora Degree College05-2016
Skills
- Customer relationship management
- Customer service protocols
- Strategic planning
- Effective communication
- Cross-functional support
- Strong analytical skills
- Customer focus
- Problem-solving abilities
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Subject Matter Expert
Tech Mahindra India private Limited
11.2021 - 12.2024
Senior Process Analyst
Genpact India Pvt Limited
02.2019 - 02.2020
Business Development Analyst
Gangez Support Services
03.2018 - 02.2019
Process Analyst
Hinduja Global Solutions
08.2016 - 03.2018
Bachelor of Business Administration -
Osmania Univeristy
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