Peddireddy Gari Yamuna
Puttaparthi
Summary
Dynamic Support Associate with some touch in ABAP . Proven track record in problem-solving and escalation management, delivering timely resolutions and enhancing customer experience. Skilled in testing and project management, leveraging automation tools to drive efficiency and improve service quality. Committed to maintaining high standards of customer empathy and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SAP Functional Consultant
Functional consultant
12.2021 - Current
- I handle customer support inquiries by managing and resolving IT tickets related to incidents and service requests, ensuring prompt and efficient issue resolution in accordance with established SLAs
- I diagnose and debug technical issues, particularly in ABAP, and work directly with customers to provide detailed explanations of the root causes and resolutions of their concerns.
- I perform manual testing to verify fixes and validate the functionality of systems, ensuring a seamless user experience.
- I maintain comprehensive documentation for all testing activities, ensuring that accurate records are kept for quality assurance and future reference.
- I actively engage with customers, offering proactive support and guidance to enhance their experience, while effectively communicating the status and resolution of their issues in a clear and concise manner.
- I manage escalated cases, ensuring timely follow-up and closure, and provide real-time updates to customers to keep them informed throughout the process.
- I collaborate with cross-functional teams to tackle complex issues, leveraging diverse expertise to deliver efficient and comprehensive solutions.
- Using SAP support tools, I track and document all customer interactions, ensuring transparency and consistency in communication across various platforms, including both cloud and on-premise environments.
Education
B.Tech - Computer Science
GATES INSTITUTE OF TECHNOLOGY
Gooty, Andhrapradesh 08.2021
Skills
ABAP
Advance excel
Customer empathy
Problem solving
Reporting
Project management
Product knowledge
Escalation handling
Certification
SAP Core ABAP for non-HANA
SAP S/4HANA
Timeline
SAP Functional Consultant
Functional consultant
12.2021 - Current
B.Tech - Computer Science
GATES INSTITUTE OF TECHNOLOGY
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