Pedro Zepeda
Indianapolis
Summary
Energetic and solution focused professional with strong intentions on advancing Vamily member careers. Able to inspire and develop all talent levels.
Overview
1
1
year of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
06.2025 - Current
- Improved stores, culture, and Vclass service.
- Successfully increased net record in first 3 weeks
- Promoted 1 Assistant Manager and 1 Senior Technician.
- Currently an area leader.
- Helped other stores by feeding them capable employees when in need
- Supported a marketing team by being in VIOC photo shoot in Atlanta, Georgia.
- Improved Medallia scorecard.
Service Center Manager
Valvoline Instant Oil Change
10.2024 - 06.2025
- Took a low performing store and exceeded goal in first month.
- Developed a safety and process driven team.
- Promoted 2 senior technicians and 2 assistant managers
- Successfully decreased annual turnover.
- Improved customer satisfaction rate as well as Medalia scorecard.
- Mentor to other vamily members in area.
- Helped prepare new hires for new store.
- Supported our Valvoline marketing team by being involved in making commercials and social media.
- Maintained a clean and safe environment.
- Came in 1st place in core competition set out by regional manager.
- Help team understand how to handle, frustrated customers, and how to satisfy their needs.
- Set goals to different vamily members to advance their career.
Service Center Manager
Valvoline Instant Oil Change
07.2024 - 10.2024
- Managed daily operations to ensure efficient service.
- Collaborated with staff to enhance customer satisfaction
- Took over low performing store and exceeded store goals in first two weeks
- Improved teams Vclass and created a high-performing culture
- Claims lead for area
- Promoted 4 senior technicians
- Maintained a clean and safe work environment
- Organized weekly training nights to ensure team was process perfect.
- Worked with team on how to improve revenue
Skills
- Safety driven
- Leadership
- Staff training and develop
- Operational excellence
- Spanish fluency
- Excellent communication, organizational and problem-solving skills
- Cultural awareness
- Reliable
- Training and development
- Motivational
- Experienced in managing coaching and motivating teams
Timeline
Service Center Manager
Valvoline Instant Oil Change
06.2025 - Current
Service Center Manager
Valvoline Instant Oil Change
10.2024 - 06.2025
Service Center Manager
Valvoline Instant Oil Change
07.2024 - 10.2024
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