PeeterDyaniyal
Hyderabad
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
6
6
years of professional experience
Work History
CUSTOMER ACQUISATION AND RETENTION
SID'S FARM
Hyderabad
05.2023 - Current
- Supported customer acquisition and retention programs to grow customer base and facilitate revenue enhancements.
- Assisted in developing strategies for improving customer acquisition and retention through online channels.
- Implemented strategies to improve customer experience, retention, and loyalty.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
Telemarketing Executive
JUST DAIL
Hyderabad
03.2023 - 05.2023
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Solicited orders from prospective customers through telephone contact.
- Identified new business opportunities by researching industry trends and market conditions.
Customer Service Executive
CONNEQT BUSINESS SOLUTIONS LIMITED
Hyderabad
10.2021 - 01.2023
- Responded promptly to emails sent by customers seeking assistance.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Performed follow-up calls to customers regarding their inquiries or orders.
Customer Care Executive-Operation’s
Conneqt Business solution Limited (Formely TATA Business Support Services Ltd)
Hyderabad
11.2018 - 01.2021
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Managed inbound and outbound customer service calls, ensuring high-quality support.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints, providing appropriate solutions and alternatives within time limits.
- Consulted with customers regarding needs and addressed concerns.
- Maintained accurate records of customer interactions and transactions in CRM system.
Education
Nursing Education
ROOHI SCHOOL OF NURSING
Bidar, KA01-2020
Intermidiate(XII) - Science Education
SRI SIDDI VINAYAK PU COLLEGE
Bidar, KA01-2017
High school(X) -
01.2015
Skills
- Excel
- Avaya
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Complaint resolution
- Scheduling
- Report Generation
- CRM Software
- Call Center Operations
- Data Entry
- Call Management
Accomplishments
Won the ‘WOW’ Award in Conneqt Business solutions Pvt. Ltd (Formerly Tata Business support service)
Personal Information
- Father's Name: Manohar
- Date of Birth: 07/10/99
- Nationality: Indian
- Marital Status: Single
Namesignature
(Peeterdayniyal) (Signature)
Languages
English, Kannada & Hindi
Hobbies and Interests
Playing Cricket, Listing music & Bike Riding
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
CUSTOMER ACQUISATION AND RETENTION
SID'S FARM
05.2023 - Current
Telemarketing Executive
JUST DAIL
03.2023 - 05.2023
Customer Service Executive
CONNEQT BUSINESS SOLUTIONS LIMITED
10.2021 - 01.2023
Customer Care Executive-Operation’s
Conneqt Business solution Limited (Formely TATA Business Support Services Ltd)
11.2018 - 01.2021
Nursing Education
ROOHI SCHOOL OF NURSING
Intermidiate(XII) - Science Education
SRI SIDDI VINAYAK PU COLLEGE
High school(X) -
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