Peeyush Pandey
Summary
A dynamic and people focused manager I have over twenty years versatile experience working in outstanding and brand focused hotels across four different continents, I have developed a thorough and clear understanding of all Food & Beverage operations within luxury hotel environments. I have learnt to lead my teams effectively and efficiently while considering their different cultural and personal needs at all times. I am a goal orientated successful performer; who constantly re-evaluates my area of responsibility with a focus on the overall success of the hotel. Through my people orientated management approach and sound business acumen I was and I am able to make a positive difference to the people I touch every day.
Overview
13
13
years of professional experience
Work History
DIRECTOR OF FOOD AND BEVERAGE
Four Seasons Hotel & Resort / Serengeti
08.2022 - Current
- Responsible for the overall Food & Beverage Division-Culinary,Service & Stewarding reporting directly to the General Manager
- The Food and Beverage Outlets operation includes; two full-service restaurants, Tapas Bar and event space.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- My key accomplishments include increasing YOY revenue by 6% and GOP by 11% over the 2022, financial year. F&B Guest comment scores (Medallia) were increased by almost 6% points for financial year 2022 & Employee engagement scores were consistently over 88%) for the financial year 2022,2023
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
DIRECTOR OF FOOD AND BEVERAGE
Grand Hotel Kempinski Riga
03.2021 - 07.2022
- Responsible for the overall Food & Beverage Operation reporting directly to the General Manager
- The Food and Beverage Outlets operation includes; two full-service restaurants, two VIP lounges and 16530 square feet of conference and event space.
- Responsible for the entire employee lifecycle for Thirty -five associates including five managers.
- Provide leadership and management for all Food and Beverage departments by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the division
DIRECTOR OF FOOD AND BEVERAGE OUTLETS
Hyatt Regency Waikiki
01.2017 - 12.2020
- Responsible for the overall Food & Beverage Operation of a 1230 room resort, I reported directly to the Culinary & Food and Beverage Operations Director
- The Food and Beverage Outlets operation included three full-service restaurants, two VIP lounges and 19530 square feet of conference and event space.
- Responsible for the entire employee lifecycle for ninety-five associates including five managers.
FOOD & BEVERAGE DIRECTOR
Hyatt Regency Dushanbe
07.2012 - 12.2016
- Responsible for the overall Food & Beverage Department, reporting directly to the General Manager, the operation included five food and beverage outlets and 18,300 square feet of conference and event space.
- Responsible for the entire lifecycle of sixty-five associates including six managers and four team leaders
FOOD AND BEVERAGE OPERATIONS MANAGER
Fairmont Raffles Swissotel
06.2011 - 06.2012
- Part of the pre-opening team, involved in opening setup of 4 restaurants and a bar, developing the operating procedures and service guidelines.
- Responsible for eighty team members including five managers, eight team leaders and reporting directly to the Hotel Manager.
Education
Bachelor of Arts - Hotel Management
Institute of Hotel Management
Bhopal, India01.2000
Skills
- Leadership
- Food & Beverage Operations
- Union Work Environment Experience
- Employee Engagement
- Performance Management
- Exceptional Customer Service
- Data Analysis & Management
- P&L / P&L Tracking
Websites
Accomplishments
- Awarded leader of the quarter, September 2011 Swissotel Kolkata after successful opening of specialty outlet.
- Achieved Certified internal assessor level for quality control, October 2004, Taj Hotels
References
Available upon request
Hobbies and Interests
Dining out, Watching Soccer, Reading
Languages
Russian
Intermediate (B1)
Persian
Beginner (A1)
Spanish
Beginner (A1)
English
Bilingual or Proficient (C2)
Timeline
DIRECTOR OF FOOD AND BEVERAGE
Four Seasons Hotel & Resort / Serengeti
08.2022 - Current
DIRECTOR OF FOOD AND BEVERAGE
Grand Hotel Kempinski Riga
03.2021 - 07.2022
DIRECTOR OF FOOD AND BEVERAGE OUTLETS
Hyatt Regency Waikiki
01.2017 - 12.2020
FOOD & BEVERAGE DIRECTOR
Hyatt Regency Dushanbe
07.2012 - 12.2016
FOOD AND BEVERAGE OPERATIONS MANAGER
Fairmont Raffles Swissotel
06.2011 - 06.2012
Bachelor of Arts - Hotel Management
Institute of Hotel Management
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