Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PEEYUSH PAWAN PRAHARAJ

PEEYUSH PAWAN PRAHARAJ

Bhubaneswar

Summary

Accomplished Customer Sales Advisor with extensive experience in surpassing sales targets and delivering exceptional customer service at Policybazaar.com. Proven track record in mentoring junior staff, enhancing product knowledge, and fostering customer relationships to drive repeat business. Previous roles include Service Provider Associate at Suprit IT Infoways PVT LTD, a key channel partner of INDIAMART, and Senior Officer at ICICI Bank. Skilled in social media advertising, web analytics tools, value proposition development, objection handling, and stress resilience. Career goal: to leverage expertise in customer service and sales to achieve outstanding results in a dynamic environment.

Overview

4
4
years of professional experience

Work History

Customer Sales Advisor

Policybazaar.com
Bhubaneswar
04.2024 - Current
  • Surpassed monthly sales targets through dedicated customer service and persuasive selling techniques.
  • Met sales targets through proactive promotion and excellent customer service.
  • Supported new staff by providing mentorship and guidance on sales processes, product knowledge, and customer service excellence.
  • Built and maintained relationships with customers to encourage consistent repeat business.
  • Conducted product demonstrations to highlight features and benefits, leading to increased sales conversion rates.

Service Provider Associate

Suprit IT Infoways PVT LTD
Bhubaneswar
06.2022 - 12.2023
  • Company Overview: Suprit IT Infoways PVT LTD is an authorized channel partner of INDIAMART (Largest B2B online Market)
  • Suprit IT Infoways PVT LTD is an authorized channel partner of INDIAMART (Largest B2B online Market)
  • Managed client inquiries and provided timely support solutions.
  • Trained new employees on service protocols and best practices.
  • Conducted regular follow-ups to maintain strong client relationships.
  • Processed sales transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals and improve service.
  • Educated customers on product features, benefits, and promotions during interactions.
  • Resolved customer complaints swiftly to ensure satisfaction and retention.

Senior Officer

ICICI Bank
Kolkata
03.2021 - 08.2021
  • Managed daily banking operations and customer service inquiries at ICICI Bank.
  • Developed strong relationships with clients to enhance customer satisfaction and loyalty.
  • Coordinated account openings, closures, and updates for diverse client profiles.
  • Analyzed customer feedback to improve service delivery and operational efficiency.
  • Ensured adherence to financial regulations and internal policies across all transactions.
  • Coordinated meetings between departments, facilitating communication between teams.

Education

MBA - Marketing & HR

UTKAL UNIVERSITY
Bhubaneswar
07.2023

BTECH - Mineral Engineering

Government College Of Engineering
Keonjhar
07.2019

12th Class -

St, Xavier's High School
Kedargouri, Bhubaneswar
06.2015

10th Class -

St. Xavier,s High School
BBSR
03.2013

Skills

  • Customer Service
  • Objection Handling
  • Stress resilience
  • Market Communication
  • Sales techniques
  • Customer relationship management
  • Product knowledge
  • Point-of-sale processing
  • Sales analytics
  • Client support
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Relationship building
  • Cold calling

Languages

Odia, Hindi, English

Timeline

Customer Sales Advisor

Policybazaar.com
04.2024 - Current

Service Provider Associate

Suprit IT Infoways PVT LTD
06.2022 - 12.2023

Senior Officer

ICICI Bank
03.2021 - 08.2021

MBA - Marketing & HR

UTKAL UNIVERSITY

BTECH - Mineral Engineering

Government College Of Engineering

12th Class -

St, Xavier's High School

10th Class -

St. Xavier,s High School

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PEEYUSH PAWAN PRAHARAJ