PEMA TAMANG
Summary
TO secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. 2: Secure a responsible career opportunity to fully utilize my training and skills, while making a Significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
IT Technician
YOEZER ENTERPRISE IT SOLUTION
01.2018 - 11.2023
- Troubleshot technical issues with printers, networks, operating systems, and applications.
- Supported other departments with their IT needs by providing advice or assistance when necessary.
- Configured remote access solutions such as VPNs and Remote Desktop Protocols.
- Maintained proper security levels and access rights for software and end-user PCs.
- Monitored network performance to ensure optimal efficiency.
- Provided technical support to end users regarding installation of hardware and software components.
- Assisted in developing processes for deploying new computers and applications to end users.
- Assisted users with connecting fax machines, printers and other output devices to the company network and internet.
- Resolved user account problems within Active Directory environment.
- Managed servers running Windows Server 2008, 2012, and 2016 operating systems.
- Developed training materials for end users on the use of various programs and applications.
- Troubleshot and configured personal computer hardware, software applications and peripherals.
- Collaborated with team members on complex technical projects.
Assistant Secretary
HATISAR HIMALAYAN CLUB
03.2012 - 03.2023
- Helped secretary coordinate dissemination of meeting notes, important memos and reports.
- Facilitated smooth communication between office and external parties by managing phone calls and messages.
- Communicated effectively with external contacts via phone calls, emails, or letters as needed.
- Managed daily operations of the office by ensuring all necessary supplies were stocked and available.
- Examined payroll documents, checking and preventing mistakes in financial records.
Education
High School Diploma -
SHYAM MEMORIAL ENGLISH HIGH SCHOOL
HATISAR, ASSAM01.2008
Diploma - COMPUTER HARDWARE MAINTANENCE
SILIGURI YOUTH COMPUTER TRAINING CENTRE
Skills
- Ability to work well with others
- Knowledge of computer operating systems
- Knowledge of hardware and software
- Analytical thinking skills
- Knowledge of engineering science and technologies
- Attention to detail
- Customer service skills
- Excellent verbal communication skills
- Passion for technologies
- Ability to troubleshoot software and hardware
- Ability to install and configure software and hardware
- Technical support
- Familiarity with operating systems (Linux, Windows)
- Programming languages (Java)
Languages
English
Hindi
Bengali
Nepali
Timeline
IT Technician
YOEZER ENTERPRISE IT SOLUTION
01.2018 - 11.2023
Assistant Secretary
HATISAR HIMALAYAN CLUB
03.2012 - 03.2023
Diploma - COMPUTER HARDWARE MAINTANENCE
SILIGURI YOUTH COMPUTER TRAINING CENTRE
High School Diploma -
SHYAM MEMORIAL ENGLISH HIGH SCHOOL
Hobbies and Interests
- Riding Horse
- Travelling
- Helping poor people
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