PENCY KERSON
Chennai
Summary
Motivated accountant proficient in ms office and accounting software. Bringing several years of hands-on experience managing payroll functions and maintaining accounts payables. Independent and self-motivated team player possessing outstanding mathematics and analytical abilities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Indian mart
Chennai
04.2021 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Accountant
ARHAM APPAREL
Mumbai
11.2016 - 09.2018
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Prepared monthly closing entries for multiple companies' books of records.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
Accounting Clerk
Flower Power
Mumbai
06.2015 - 07.2016
- Greeted visitors, answered phones and directed inquiries to appropriate personnel.
- Managed incoming and outgoing mail; distributed accordingly.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Resolved customer inquiries regarding bills and payments.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Performed daily general ledger entries to record financial transactions accurately.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
- Received payments from customers via cash, check and credit cards to pay company invoices.
Education
BACHELOR OF COMMERCE -
SIWS COLLEGE
MUMBAI04.2015
MAHARASHTRA STATE BOARD -
G.N.N.H. SCHOOL
01.2010
Skills
- Financial Reporting
- Payroll Administration
- Tax Return Filing
- Bookkeeping
- Accounting and bookkeeping
- Bank Reconciliation
- Reporting
- Accounts Payable
- Customer Relations
- Cash Flow Management
- Human Resources
- Document Scanning
- File Organization
- Telephone reception
- Document Management
- Meeting Coordination
- General ledger accounting
- Quickbooks
- Financial Management
- Collections and invoice processing
Languages
- ENGLISH
- TAMIL
- HINDI
- MARATHI
- Malayalam
Timeline
Customer Service Representative
Indian mart
04.2021 - 07.2023
Accountant
ARHAM APPAREL
11.2016 - 09.2018
Accounting Clerk
Flower Power
06.2015 - 07.2016
BACHELOR OF COMMERCE -
SIWS COLLEGE
MAHARASHTRA STATE BOARD -
G.N.N.H. SCHOOL
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