Penelope Montargo
Avon
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
American Health Network
04.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
Retail Sales Associate
Ross Dress For Less
12.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Package Handler
United Parcel Service, UPS
11.2018 - 12.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Host
Primanti Bros
08.2017 - 11.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Avon High School
Avon, IN05.2019
Skills
- Customer Service
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cash Handling
- Professional Appearance
- Hospitality service expertise
Timeline
Patient Service Representative
American Health Network
04.2023 - Current
Retail Sales Associate
Ross Dress For Less
12.2022 - 04.2023
Package Handler
United Parcel Service, UPS
11.2018 - 12.2019
Host
Primanti Bros
08.2017 - 11.2018
High School Diploma -
Avon High School
Similar Profiles
Allison Feider ANPAllison Feider ANP
Orthopedics ANP-BC at American Health NetworkOrthopedics ANP-BC at American Health Network
MONICA HILLYERMONICA HILLYER
Medical Assistant at American Health NetworkMedical Assistant at American Health Network
Stephanie BakerStephanie Baker
Certified Medical Assistant at American Health NetworkCertified Medical Assistant at American Health Network
Salomon LlamasSalomon Llamas
Stocker at CostcoStocker at Costco
Lily BruntonLily Brunton
Work-Based at Teacher Shadowing/AidWork-Based at Teacher Shadowing/Aid