Penelope Plaskow
Indianapolis
Summary
Dynamic team member at Palm Beach Tan with a proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in tanning equipment operation and maintaining a clean environment, I successfully implemented promotional strategies that boosted membership sign-ups and product sales, creating a welcoming atmosphere for clients.
Overview
1
1
Certification
Work History
Team Member
Palm beach tan
Zionsville
01.2025 - Current
- Greeted customers upon entering the store with friendly demeanor.
- Participated in ongoing education on tanning products, equipment, and safety protocols.
- Conducted inventory checks and restocked tanning lotions and accessories as needed.
- Educated clients on the use of tanning lotions and products to enhance tanning results.
- Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
- Cleaned and sanitized tanning beds and rooms.
- Provided assistance communicating, typing correspondence or obtaining information.
- Responded to client inquiries and resolved issues to maintain high levels of customer satisfaction.
- Implemented promotional sales strategies to increase membership sign-ups and product sales.
- Performed regular maintenance checks on all tanning equipment, including lamps, fans, and timers.
- Maintained knowledge of current sales, promotions and policies and answered customer questions.
- Used cash registers to handle cash and credit card transactions, money and receipts.
- Led tours of the tanning facility for new clients, highlighting services and amenities.
- Updated client records with session details and preferences for personalized service.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Educated customers on proper use of equipment and safety procedures for tanning beds.
- Processed sales transactions and handled cash and credit card payments accurately.
- Maintained a clean and sanitary environment in the salon at all times.
- Assisted clients in selecting appropriate tanning packages based on their skin type and tanning goals.
- Provided thorough instructions on tanning bed operation and safety precautions to clients.
- Followed standard infection control protocols to avoid illness or contamination.
- Prepared records of client progress and services performed under care.
- Maintained cleanliness and sanitation of tanning beds and salon environment to ensure client safety.
- Created a welcoming atmosphere in the salon to enhance client experience.
- Advised clients on the best sunless tanning methods available in the salon.
- Utilized tanning salon software for client management, scheduling, and sales reporting.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Explained the benefits of using different types of tanning beds and lotions.
- Responded quickly to emails or phone inquiries regarding product availability or pricing information.
Education
High School Diploma -
Indiana Online Digital Academy
Indianapolis, IN09-2023
Skills
- Customer service
- Friendliness
- Honesty
- Responsibility
- Determination
- Time management
- Effective communication
- Interpersonal skills
- Problem solving
- Tanning equipment operation
- Creative thinking
- Laundry management
- Cleaning & sanitation
- Task prioritization
- Confidentiality
- Phone reception
Certification
- Smart tan certified
References
References available upon request.
Timeline
Team Member
Palm beach tan
01.2025 - Current
High School Diploma -
Indiana Online Digital Academy