Penny Belt
Portage
Summary
Customer Service Representative with 20+ years in the customer service field. Known for problem-solving, time management skills, punctuality and being a team player.
Overview
27
27
years of professional experience
Work History
ATM Product Analyst
CSI
Valparaiso
06.2019 - 02.2025
- ATM setups for cash dispensing only, and image deposit ATMs for existing banks' new and/or existing locations.
- Removal of ATMs from the system.
- Coordinate with banks for vandalized ATM projects.
- Input and maintain ATM locator information.
- Input requests for changes to the bank's ATM.
- Assist technicians by phone or email with troubleshooting, to bring the ATM live once the technicians are onsite.
- Assist banks with any questions or concerns about setting up a new or replacement ATM.
Verification Specialist
Franciscan Health
Hammond
06.2017 - 06.2019
- Collect insurance information from the patient's chart and verify if authorization is required for patients' scheduled procedures.
- Collaborate with the physician's office to verify that the required authorization is obtained in a timely matter for patient's scheduled procedure.
- Follow up with the physician's office if the required authorization is not obtained to re-schedule the patient once authorization is obtained and on file with insurance company.
- Document the patient's authorization in the hospital's system if it has not been previously done by physicians office.
Customer Service Representative
Custom Data Services
Merrillville
07.1998 - 06.2017
- Received daily patient and insurance company inquiries by phone or mail.
- Ensure customers' information is input correctly into the database.
- Follow up with insurance companies regarding filed claims that are past 90 days old, with no activity.
- File insurance appeals for unpaid claims.
- Post insurance and personal check payments to patients' accounts.
- Refund overpayments to the correct payer in a timely manner.
- Work on the monthly aged receivables collection report.
Education
High School Diploma -
Merrillville High School
Merrillville, IN06-1987
Skills
- Effective Multi-Tasking
- Proficient communication Skills verbal/phone
Timeline
ATM Product Analyst
CSI
06.2019 - 02.2025
Verification Specialist
Franciscan Health
06.2017 - 06.2019
Customer Service Representative
Custom Data Services
07.1998 - 06.2017
High School Diploma -
Merrillville High School
Similar Profiles
Brandon StinsonBrandon Stinson
Account Manager at CSIAccount Manager at CSI
Kenneth TangunanKenneth Tangunan
Catering staff member at CSICatering staff member at CSI
Judith EugeneJudith Eugene
PRN CNA at CSIPRN CNA at CSI
Yasa BowlingYasa Bowling
Training Coordinator at CSITraining Coordinator at CSI
KAYLA EGGERSKAYLA EGGERS
Referral Coordinator at Bronson At HomeReferral Coordinator at Bronson At Home