Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Highlights
Hobbies and Interests
Languages
Timeline
Barista
Penta Kota Abhishek Rao
Open To Work

Penta Kota Abhishek Rao

Technical Support Engineer
Bangalore,KA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Technical Support EngineerIT Support EngineerProduct Support EngineerQuality Assurance AnalystAV Engineer

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Bangalore, INremoteindia
Open to relocation: Yes

Salary Range

₹161000/yr - ₹200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionTeam Building / Company Retreats

Summary

Technical Support Engineer with 4 years of experience delivering scalable support solutions for HP India. Skilled in troubleshooting hardware/software issues, reducing ticket resolution time, and improving customer satisfaction through clear communication, active listening, and cross-functional collaboration. Adept at diagnosing complex technical problems, documenting solutions, and enhancing support workflows.

Overview

4
4
years of professional experience

Work History

Technical Support Engineer

Hewlett Packard
Bangalore
02.2022 - Current
  • Results-driven Technical Support Engineer with experience in resolving high-volume technical issues across hardware, software, and enterprise systems.
  • Experienced in incident management, first-contact resolution, and escalation handling.
  • Recognized for reducing resolution time, improving customer experience, and maintaining service quality through accurate documentation and process adherence.
  • Provided timely updates to customers regarding issue status and resolution progress.
  • Provided remote assistance to end-users when needed.

Education

Bachelor of Computer Applications - Computer Science

Dayananda Sagar University
Bangalore

High School - Science

MPEV School
Visakhapatnam

Skills

  • Technical support and troubleshooting
  • Hardware and software diagnosis
  • Critical thinking and problem solving
  • Cross-functional collaboration
  • Time management and prioritization
  • Attention to detail
  • Documentation and root-cause analysis
  • Programming languages: C, C, SQL, Java
  • Microsoft Office proficiency

Accomplishments

  • Resolved 30-35 customer issues weekly by diagnosing hardware/software failures, reducing average resolution time, and improving customer satisfaction.
  • Troubleshot complex device and software problems across laptops, printers, and enterprise systems, increasing first-contact resolution accuracy.
  • Received Prime Player, Hi-Flyer, and Stack Topper awards every alternate month, making my leaders proud.

Professional Highlights

  • Boosted productivity through careful planning and time management.
  • Actively incorporated team feedback to introduce tool enhancement.
  • Utilized effective delegation and prioritization to streamline workflows.
  • Encouraged cross-functional collaboration to accomplish common objectives.
  • Provided constructive feedback and effectively managed team performance.
  • Actively participated and was part of DSL tool testing, effectively reduced company cost and projected savings, offsetting field cost in millions annually.

Hobbies and Interests

  • Building/Fixing Computers
  • Public Speaking
  • Language Learning
  • Sports
  • Travelling

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telegu
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

Technical Support Engineer

Hewlett Packard
02.2022 - Current

Bachelor of Computer Applications - Computer Science

Dayananda Sagar University

High School - Science

MPEV School

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Penta Kota Abhishek RaoTechnical Support Engineer