Amarnath Perla

• Administered VMware/Omnissa Horizon 8 VDI environment supporting over 10,000 virtual desktops.
• Provided L2 support for VMware Horizon environment, resolving issues for enterprise users efficiently.
• Managed Horizon Connection Servers, Unified Access Gateways (UAG)
• Maintained Stateful and Stateless desktop pools.
• Managed user profiles and policies using Dynamic Environment Manager (DEM).
• Supported remote access technologies including Blast, PCoIP and RDP.
• Assisted in deployment, configuration and maintenance of virtual desktops.
• Installed and upgraded VMware Horizon Agents and Clients.
• Managed user entitlements using Active Directory security groups.
• Troubleshot login issues, black screens, OneDrive, Outlook, and performance issues to ensure seamless user experience.
• Monitored VDI infrastructure using VMware vCenter, Horizon Console and vRops.
• Performed ESXi host maintenance and VM migrations using vMotion.
• Worked with storage teams to resolve datastore performance issues.
• Facilitated software deployment to VDI using SCCM package portal and manual installations, ensuring timely updates.
• Applied Windows patches and code releases of master image to clones via Re-compose on both UAT and PROD
• Participated in P2 calls with users and respective teams.
• Handled L2 production incidents while meeting SLA targets.
• Creating both Standard and Normal changes and getting approvals from CAB.
• Created and managed virtual machines in VMware vSphere.
• Worked on incident and change management using ServiceNow.
• Conducted audits for incident and change management processes.
• Participated in migration from Horizon 7 to Horizon 8.
• Migrated users to new VDI environment.
• Environment: VMware/Omnissa Horizon 8, ESXi 7.0, vCenter, UAG, App Volumes, DEM, Windows Server 2019, Active Directory, DNS, DHCP, ServiceNow

Executed piping engineering for oil and gas projects utilizing software such as AutoCAD, PDMS, and Pelicon Forge.