Pervinder Kaur Kaler
Pune,MH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Operation Coordinator position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Operations Coordinator
TATA CONSULTANCY SERVICES LTD
10.2014 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed a culture of continuous improvement, encouraging team members to share feedback and suggestions for optimizing departmental operations.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Reported issues to higher management with great detail.
- Provided direction and guidance to internal teams in order to achieve targets.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Compiled training materials for new employees and tracked skill development.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Reviewed operations reports to understand numbers and trends.
Quality Executive
Bajaj Allianz General Insurance
05.2006 - 06.2014
- Maintained up-to-date knowledge of industry trends, regulatory requirements, and emerging best practices in the field of Quality Management in order to provide informed guidance to the organization.
- Enhanced product quality by implementing stringent inspection protocols and procedures.
- Incorporated delivery requirements into planning of testing schedules.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Collaborated with cross-functional teams to develop effective process improvement initiatives.
- Sorted product and provided expertise on non-conforming product requirements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Coordinated internal training programs on quality-related topics, enhancing employee knowledge and skills.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Reduced defect rates through comprehensive root cause analysis and corrective action plans.
Education
No Degree - COMM
Public Education School (PES)
PUNENo Degree - Commerce
Alegaonkar High School
Pune06.2001
Skills
- Performance monitoring
- Time management abilities
- Delegating Work
- Customer Invoicing
- Continuous Improvement
- Management Team Building
- Self Motivation
- Direct Sales
- Employee Motivation
- Customer Service
- Goal Setting
- Customer Relations
- Team building
- Time Management
- Reliability
- Compliance Management
- Interpersonal Skills
- Customer Relationship Management
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Analytical Thinking
- Performance Evaluation and Monitoring
- Task Prioritization
- Data Analysis
- Customer relationship development
- Interpersonal Communication
- Active Listening
- Quality Assurance
Cycling, trekking, adventurous.
Cycling to enjoy nature and help to keep physically active.
Timeline
Operations Coordinator
TATA CONSULTANCY SERVICES LTD
10.2014 - Current
Quality Executive
Bajaj Allianz General Insurance
05.2006 - 06.2014
No Degree - COMM
Public Education School (PES)
No Degree - Commerce
Alegaonkar High School
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