Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Petekhrieno Kera

New Delhi

Summary

Experienced professional with over three years of experience in delivering tailored solutions and fostering robust client relationships. Expertise in communication and negotiation skills enhances the ability to meet consumer needs, while ensuring compliance with industry standards. Proven adaptability and effectiveness in high-pressure environments drive exceptional customer satisfaction and service quality. Committed to continuous improvement and achieving organizational goals through strategic collaboration and responsiveness to client inquiries.

Overview

6
6
years of professional experience

Work History

Account Manager

Encore Capital Group
Gurgaon
11.2023 - Current
  • Delivered effective debt-relief solutions to consumers while ensuring excellent service quality.
  • Cultivated strong relationships with clients to enhance consumer satisfaction.
  • Complied with industry standards and regulations to maintain professionalism.
  • Analyzed consumer needs to customize debt-relief options effectively.

Customer Support Executive

Teleperformance
Gurgaon
09.2019 - 03.2021
  • Delivered exceptional customer service in a fast-paced environment.
  • Achieved and maintained key performance metrics, ensuring high operational standards.
  • Resolved customer inquiries promptly to enhance overall satisfaction.
  • Collaborated with team members to meet and exceed set objectives.

Education

High School Diploma -

Japfu Christian College
Kigwema
06-2017

Skills

  • Communication skills
  • Adaptability
  • Negotiation skills
  • Client relationship management

Languages

Nagamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Hobbies

  • Listening to music
  • Singing
  • Painting

Timeline

Account Manager

Encore Capital Group
11.2023 - Current

Customer Support Executive

Teleperformance
09.2019 - 03.2021

High School Diploma -

Japfu Christian College
Petekhrieno Kera