Petekhrieno Kera
New Delhi
Summary
Experienced professional with over three years of experience in delivering tailored solutions and fostering robust client relationships. Expertise in communication and negotiation skills enhances the ability to meet consumer needs, while ensuring compliance with industry standards. Proven adaptability and effectiveness in high-pressure environments drive exceptional customer satisfaction and service quality. Committed to continuous improvement and achieving organizational goals through strategic collaboration and responsiveness to client inquiries.
Overview
6
6
years of professional experience
Work History
Account Manager
Encore Capital Group
Gurgaon
11.2023 - Current
- Delivered effective debt-relief solutions to consumers while ensuring excellent service quality.
- Cultivated strong relationships with clients to enhance consumer satisfaction.
- Complied with industry standards and regulations to maintain professionalism.
- Analyzed consumer needs to customize debt-relief options effectively.
Customer Support Executive
Teleperformance
Gurgaon
09.2019 - 03.2021
- Delivered exceptional customer service in a fast-paced environment.
- Achieved and maintained key performance metrics, ensuring high operational standards.
- Resolved customer inquiries promptly to enhance overall satisfaction.
- Collaborated with team members to meet and exceed set objectives.
Education
High School Diploma -
Japfu Christian College
Kigwema06-2017
Skills
- Communication skills
- Adaptability
- Negotiation skills
- Client relationship management
Languages
Nagamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Hobbies
- Listening to music
- Singing
- Painting
Timeline
Account Manager
Encore Capital Group
11.2023 - Current
Customer Support Executive
Teleperformance
09.2019 - 03.2021
High School Diploma -
Japfu Christian College
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