Peter O'Keeffe
Indianapolis
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
12
12
years of professional experience
Work History
General Manager
Banana Republic
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and daily expenses.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Designer Shoe Warehouse, DSW
07.2020 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Express Clothing
03.2017 - 07.2020
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Store Manager
Bath & Body Works
12.2012 - 03.2017
- Oversaw all daily operations of a store including point of sale, shipment processing, scheduling, and back of house operational standards.
- Managed and conducted performance evaluations for entire store team while upholding a work environment that fosters growth and development.
- Led a positive sales growth year over year in different volume stores and diverse geographic markets.
- Maintained visual merchandising standards, ensuring excellent customer service, and achieving sales goals by implementing company strategies.
Education
Bachelor of Science - Theater
Indiana State University
Terre Haute, IN12-2010
Skills
- Leadership and team building
- Customer service
- Time management
- Training and development
- Store merchandising
- Retail inventory management
- Customer relationship management
- Recruitment and hiring
- Sales strategies
- Operations
Timeline
General Manager
Banana Republic
08.2022 - Current
Store Manager
Designer Shoe Warehouse, DSW
07.2020 - 07.2022
Store Manager
Express Clothing
03.2017 - 07.2020
Store Manager
Bath & Body Works
12.2012 - 03.2017
Bachelor of Science - Theater
Indiana State University
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