Peter Rajan
Account Manager
Ernakulam,KL
Summary
Results-driven professional with 8+ years of experience in B2B sales, customer service, and business development across construction, logistics, and manufacturing sectors. Proven track record of cultivating long-term client relationships, delivering customized solutions, and exceeding performance goals. Skilled in conducting high-level customer consultations, managing territories effectively, and enhancing value through strategic account management. Committed to driving innovation and sustainability within the construction industry.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
FedEx Canada
11.2023 - 05.2025
- Delivered prompt and professional customer support, handling inquiries, claims, and shipment tracking across multiple platforms.
- Acted as a key liaison between internal departments and customers to resolve delivery challenges and service issues.
- Ensured customer satisfaction by addressing concerns empathetically and effectively, enhancing loyalty and retention.
- Utilized problem-solving skills to provide tailored logistics solutions based on customer needs.
- Maintained accuracy in shipment documentation and compliance with safety and regulatory standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Hilti Store Representative
Hilti Canada Corp
06.2021 - 11.2023
- Consulted with B2B customers in the construction industry to understand technical needs and offer Hilti's innovative solutions.
- Managed retail operations, staff mentoring, and customer acquisition initiatives, contributing to strong sales growth.
- Delivered exceptional service and product demonstrations using deep product knowledge.
- Created store strategies, promotional campaigns, and inventory management protocols.
- Represented the Hilti brand in the market, ensuring high levels of satisfaction and account retention.
Packing and Shipping Associate
Sanmina Corp
12.2020 - 06.2021
- Coordinated order fulfillment, packaging, and shipping tasks while adhering to quality standards and deadlines.
- Supported lean inventory practices and participated in process improvements for material handling efficiency.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Reduced order processing time through effective communication with warehouse staff and prioritizing tasks.
Sales and Marketing Officer
Plant Lipids Private Limited
04.2016 - 03.2020
- Developed and executed B2B sales strategies across East India and Pakistan, acquiring over 30 new accounts annually.
- Conducted product training, market analysis, and trade show representation to promote brand visibility and sales.
- Identified customer needs and delivered consultative solutions, increasing territory revenue contribution by 15%.
- Maintained CRM records, forecasted sales, and provided feedback to R&D teams for continuous improvement.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Education
MBA - Marketing & Operations Management
Amity University
11.2017
Post Graduate Program - Marketing Management
Amity Global Business School
03.2016
Bachelor of Commerce - Taxation and Finance
Mahatma Gandhi University
03.2014
Skills
- B2B Sales & Customer Consultation
- Strategic Account Management
- Business Development & Territory Management
- CRM & Sales Reporting
- Team Leadership & Coaching
- Problem Solving & Negotiation
- Customer Relationship Management
- Strong Communication & Interpersonal Skills
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Malayalam
Advanced (C1)
Timeline
Customer Service Representative
FedEx Canada
11.2023 - 05.2025
Hilti Store Representative
Hilti Canada Corp
06.2021 - 11.2023
Packing and Shipping Associate
Sanmina Corp
12.2020 - 06.2021
Sales and Marketing Officer
Plant Lipids Private Limited
04.2016 - 03.2020
Post Graduate Program - Marketing Management
Amity Global Business School
Bachelor of Commerce - Taxation and Finance
Mahatma Gandhi University
MBA - Marketing & Operations Management
Amity University
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