Peter Rajan
Account Manager
Ernakulam,KL
Summary
Results-driven professional with 8+ years of experience in B2B sales, customer service, and business development across construction, logistics, and manufacturing sectors. Proven track record of cultivating long-term client relationships, delivering customized solutions, and exceeding performance goals. Skilled in conducting high-level customer consultations, managing territories effectively, and enhancing value through strategic account management. Committed to driving innovation and sustainability within the construction industry.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
FedEx Canada
11.2023 - 05.2025
- Delivered prompt and professional customer support, handling inquiries, claims, and shipment tracking across multiple platforms.
- Acted as a key liaison between internal departments and customers to resolve delivery challenges and service issues.
- Ensured customer satisfaction by addressing concerns empathetically and effectively, enhancing loyalty and retention.
- Utilized problem-solving skills to provide tailored logistics solutions based on customer needs.
- Maintained accuracy in shipment documentation and compliance with safety and regulatory standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Hilti Store Representative
Hilti Canada Corp
06.2021 - 11.2023
- Consulted with B2B customers in the construction industry to understand technical needs and offer Hilti's innovative solutions.
- Managed retail operations, staff mentoring, and customer acquisition initiatives, contributing to strong sales growth.
- Delivered exceptional service and product demonstrations using deep product knowledge.
- Created store strategies, promotional campaigns, and inventory management protocols.
- Represented the Hilti brand in the market, ensuring high levels of satisfaction and account retention.
Packing and Shipping Associate
Sanmina Corp
12.2020 - 06.2021
- Coordinated order fulfillment, packaging, and shipping tasks while adhering to quality standards and deadlines.
- Supported lean inventory practices and participated in process improvements for material handling efficiency.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Reduced order processing time through effective communication with warehouse staff and prioritizing tasks.
Sales and Marketing Officer
Plant Lipids Private Limited
04.2016 - 03.2020
- Developed and executed B2B sales strategies across East India and Pakistan, acquiring over 30 new accounts annually.
- Conducted product training, market analysis, and trade show representation to promote brand visibility and sales.
- Identified customer needs and delivered consultative solutions, increasing territory revenue contribution by 15%.
- Maintained CRM records, forecasted sales, and provided feedback to R&D teams for continuous improvement.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Education
MBA - Marketing & Operations Management
Amity University
11.2017
Post Graduate Program - Marketing Management
Amity Global Business School
03.2016
Bachelor of Commerce - Taxation and Finance
Mahatma Gandhi University
03.2014
Skills
- B2B Sales & Customer Consultation
- Strategic Account Management
- Business Development & Territory Management
- CRM & Sales Reporting
- Team Leadership & Coaching
- Problem Solving & Negotiation
- Customer Relationship Management
- Strong Communication & Interpersonal Skills
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Malayalam
Advanced (C1)
Timeline
Customer Service Representative
FedEx Canada
11.2023 - 05.2025
Hilti Store Representative
Hilti Canada Corp
06.2021 - 11.2023
Packing and Shipping Associate
Sanmina Corp
12.2020 - 06.2021
Sales and Marketing Officer
Plant Lipids Private Limited
04.2016 - 03.2020
Post Graduate Program - Marketing Management
Amity Global Business School
Bachelor of Commerce - Taxation and Finance
Mahatma Gandhi University
MBA - Marketing & Operations Management
Amity University
Similar Profiles
Victor OsuohaVictor Osuoha
Package Handler at FEDEX CanadaPackage Handler at FEDEX Canada
SHOAIB GHANISHOAIB GHANI
Business Development Analyst at FedEx CanadaBusiness Development Analyst at FedEx Canada
ROXANNE DRYDINGROXANNE DRYDING
Freight Solutions Specialist at FEDEX CANADAFreight Solutions Specialist at FEDEX CANADA
Poornendu M NairPoornendu M Nair
Academic Coordinator& Student Relations in Charge at Indian Institute of Commerce LakshyaAcademic Coordinator& Student Relations in Charge at Indian Institute of Commerce Lakshya
Rohil SivakumarRohil Sivakumar
Senior Tax Analyst at H&r BlockSenior Tax Analyst at H&r Block