Petricia Doraiswamy
Bangalore
Summary
9+ years Bankruptcy Management & Default Management experience, 4+ years Reporting with track record in Quality Assurance & Team Management. Transitioned from Bankruptcy Associate to Quality Assurance Analyst to Senior Business Analyst, leading Reporting & Analytics. Expertise in Bankruptcy Processes, Mortgage Insurance, Payment Reconciliation, Client Reporting, & Process Improvement. Managed 8 Analysts & Specialists ensuring timely Reporting, SLA Compliance, & Issue Resolution. Skilled in People Management, Time Management, Project Leadership, Competence Management, maintaining TAT, Quality, & Productivity. Provided Quality Control training & presentations on Quality Performance & Testing. Identified & reported Process Gaps in Policy & Procedure, driving improvements.
Overview
15
15
years of professional experience
Work History
Team Lead (Bankruptcy)
Moder An Archwell Company
06.2025 - Current
- SLA & Quality – Monitored team output to ensure SLA & service quality.
- Escalation Management – First escalation point delivering timely resolutions & high service standards.
- Team & Client Alignment – Built relationships for team cohesion & seamless client integration.
- Culture of Excellence – Championed a culture of excellence through effective team building, people management & motivational leadership.
- Performance Optimization – Identified & corrected underperformance to boost efficiency.
- Team Development – Initiated skill enhancement, career progression guidance & continuous learning programs.
- Mentoring – Provided hands-on support & knowledge sharing to resolve operational challenges.
- Stakeholder Liaison – Single contact for team management communication, key deliverables & updates and publishing critical reports to the senior management and the clients.
- Performance Tracking – Supported reporting & measurement system improvements with Ops Manager and also facilitated reward mechanisms.
- Workforce Management – Managed scheduling, task allocation & appraisals to optimize resources.
- Subject Matter Expert & Ad-hoc Support- Addressed operational, administrative, IT, and HR-related concerns, escalating unresolved matters to the Operations Manager. Managed team attrition and absenteeism through proactive engagement, support and resolution planning.
Senior Business Analyst – Global Reporting
Transworld System Incorporation, formerly Altisource Business Solutions Pvt Ltd
10.2020 - 06.2025
- Team Leadership – As part of Management Reporting team led a team of 8 analysts & specialists producing detailed reports for internal stakeholders & clients in Assurant.
- Performance Management – Monitored & analysed team performance to meet reporting SLAs and generate high-quality insights for decision-making.
- Payment Reconciliation – Oversaw pre-petition & post-petition payment reconciliation, ensuring accuracy & compliance with bankruptcy rules & client specs.
- Mortgage Insurance Claims Resolution Expert – Investigated & analysed mortgage insurance claims, coordinated with the insurance provider and borrowers, negotiated settlements ensuring timely and fair resolutions.
- Reporting & Analysis – Managed creation & distribution of regular reports, identifying trends & actionable process-improvement recommendations.
- Process Optimization – Drove continuous improvement by analysing workflows, identifying bottlenecks & implementing efficient solutions to boost team & operational efficiency.
- Escalation Handling – Managed escalation processes, resolving high-priority issues promptly to ensure client satisfaction & operational success.
- Coaching & Development – Coached & mentored new hires & junior members, fostering a positive culture & skill development.
- Documentation & Compliance – Prepared user manuals & SOPs for all reports and ensured adherence to Clean-Desk policy & internal standards.
Quality Assurance Analyst
Transworld System Incorporation, formerly Altisource Business Solutions Pvt Ltd
06.2017 - 09.2020
- Audited Bankruptcy & DMS (Default Management System) processes, ensuring Title property valuation and regulatory compliance.
- Managed Vendor Management: prepared plans, performed due diligence, monitored attorney & valuation vendor KPIs, and enforced best practices in bankruptcy & title searches.
- Conducted control-effectiveness testing, implemented controls, and performed defect & root-cause analysis for process improvement.
- Analysed defects with quality tools, identified root causes, and reported critical deficiencies & regulatory issues to management.
- Presented senior management with recommendations for support-function effectiveness and led calibration sessions to close process gaps.
- Executed compliance audits to verify adherence to federal regulations and ensure continuous compliance.
- Led calibration calls with the business unit to identify and address process gaps and knowledge gaps.
Quality Assurance Analyst
Ocwen Financial Solutions
02.2014 - 07.2016
- Executed quality assurance & regulatory compliance tests; led RCSA projects to identify process gaps, improvement ideas & operational risks; collaborated with LOBs to design controls & testing requirements; logged issues in Metric Stream for business & risk managers.
- Performed risk-coverage analysis to uncover unidentified business & third-party risks; supported operational risk managers in annual Risk & Control Self-Assessment (RCSA) for multiple business units.
- Conducted root-cause analysis & action-plan discussions; developed process-gap solutions & introduced new tests with risk-rating frameworks.
- Managed vendor testing & prepared Vendor Performance Reports based on oversight findings; created vendor non-compliance reports with resolutions.
- Designed a compliance testing plan that expanded coverage of regulatory requirements.
- Executed agent-level audits for the Default Servicing Department covering bankruptcy, reconciliation & invoicing; published audit results to business units.
Bankruptcy Associate
Ocwen Financial Solutions
07.2011 - 02.2014
- Workflow Management – Created daily workflow reports and assigned tasks to staff to optimize productivity and meet deadlines.
- Risk Monitoring & Process Improvement – Monitored high-risk loans and streamlined information flow for timely actions and updates.
- Task Execution & Quality Assurance – Executed assigned tasks efficiently and performed quality checks on claims before court filing.
- Team Coordination & Compliance – Led regular team huddles to update processes and coordinated with internal departments to align bankruptcy cases with business requirements; ensured adherence to departmental policies and regulations.
- External Communication – Communicated with law firms to ensure timely processing of bankruptcy cases.
- Portfolio Management & Reporting – Tracked performance of high-risk loan portfolios, reported concerning trends, and managed end-to-end milestones for Chapter 13 and Chapter 7 portfolios.
Skills
- Team management
- Quality assurance
- Performance analysis
- Process improvement
- Regulatory compliance
- Reporting and analytics
Disclaimer
I affirm that the above information is true and correct to the best of my ability.
Personal Information
Date of Birth: 11/14/90
Projects Awards Recognition
- Promoted to Senior Business Analyst in 2020.
- Trained new quality-department recruits on portfolio processes for audit purposes.
- Completed the Risk Control and Self-Assessment (RCSA) project successfully.
- Received multiple Best Performer and Special Contribution awards; achieved an 'A – Outstanding' annual appraisal rating.
- Nominated and trained for the organization’s Risk Analysis Team (RCSA).
- Promoted to Quality Assurance Analyst in 05/01/14 for excellence in process knowledge and implementation.
Timeline
Team Lead (Bankruptcy)
Moder An Archwell Company
06.2025 - Current
Senior Business Analyst – Global Reporting
Transworld System Incorporation, formerly Altisource Business Solutions Pvt Ltd
10.2020 - 06.2025
Quality Assurance Analyst
Transworld System Incorporation, formerly Altisource Business Solutions Pvt Ltd
06.2017 - 09.2020
Quality Assurance Analyst
Ocwen Financial Solutions
02.2014 - 07.2016
Bankruptcy Associate
Ocwen Financial Solutions
07.2011 - 02.2014