PETRUENELLO HYACINTH HART
Chennai
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Technical Support Engineer
IOPEX TECHNOLOGIES
Chennai
03.2024 - 09.2024
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored EV charging stations for optimal performance.
- Troubleshot network connectivity problems, such as network configurations.
Senior Customer Service Representative
Foodhub Pvt Ltd
Chennai
08.2021 - 03.2023
- Foodhub is a company that similar to Swiggy or Zomato but it is based out of UK and has opened up in many other countries like Australia, Newzeland, Mexico and Guatemala
- We give the takeaways and restaurants orders and also work hand in hand with the owners to do the marketing, promotions and branding of the shop
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
Senior Customer Service Representative
Teleperformance
Chennai
10.2018 - 08.2021
- Engaged clients in person and over phone to answer questions and addressed complaints
- Responded to customer calls and emails to answer questions about products and services
- Handled customer inquiries and complaints with professionalism to restore satisfaction
- Handled complex queries, providing high quality, accurate service within stated timescales.
Ground Handling Agent
INTERNATIONAL AIRPORT INETRGLOBE AVIATION PVT LTD
CHENNAI
03.2017 - 09.2018
- Check-in-in Formalities
- Boarding gate system & ambassador
- Pre flight& post flight functions
- Mis-handled baggage responsibilities was taken up solely
- Reservations & Ticketing.
BHADRA INTERNATIONAL PVT LTD
CHENNAI
01.2015 - 06.2017
- Allocated for: CATHAY PACIFIC AIRWAYS
- Check-in-in Formalities
- Boarding gate system & ambassador
- Passionate about learning and committed to continual improvement
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Arts: English -
Madras University Distance Studies
Chennai, TNCommerce -
National Institute of Open Schooling
Chennai, TNCommerce -
Mountain Home School & Junior College
NilgirisSkills
- Live chat operation
- Account management
- Customer account management
- Complaint handling
- Team management
- Script following
Timeline
Technical Support Engineer
IOPEX TECHNOLOGIES
03.2024 - 09.2024
Senior Customer Service Representative
Foodhub Pvt Ltd
08.2021 - 03.2023
Senior Customer Service Representative
Teleperformance
10.2018 - 08.2021
Ground Handling Agent
INTERNATIONAL AIRPORT INETRGLOBE AVIATION PVT LTD
03.2017 - 09.2018
BHADRA INTERNATIONAL PVT LTD
01.2015 - 06.2017
Bachelor of Arts: English -
Madras University Distance Studies
Commerce -
National Institute of Open Schooling
Commerce -
Mountain Home School & Junior College