Summary
Overview
Work History
Education
Skills
Timeline
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PETRUENELLO HYACINTH HART

PETRUENELLO HYACINTH HART

Chennai

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

10
10
years of professional experience

Work History

Technical Support Engineer

IOPEX TECHNOLOGIES
Chennai
03.2024 - 09.2024
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Configured, maintained, and monitored EV charging stations for optimal performance.
  • Troubleshot network connectivity problems, such as network configurations.

Senior Customer Service Representative

Foodhub Pvt Ltd
Chennai
08.2021 - 03.2023
  • Foodhub is a company that similar to Swiggy or Zomato but it is based out of UK and has opened up in many other countries like Australia, Newzeland, Mexico and Guatemala
  • We give the takeaways and restaurants orders and also work hand in hand with the owners to do the marketing, promotions and branding of the shop
  • Generated new business through effective prospecting, telemarketing, territory planning and relationship building
  • Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.

Senior Customer Service Representative

Teleperformance
Chennai
10.2018 - 08.2021
  • Engaged clients in person and over phone to answer questions and addressed complaints
  • Responded to customer calls and emails to answer questions about products and services
  • Handled customer inquiries and complaints with professionalism to restore satisfaction
  • Handled complex queries, providing high quality, accurate service within stated timescales.

Ground Handling Agent

INTERNATIONAL AIRPORT INETRGLOBE AVIATION PVT LTD
CHENNAI
03.2017 - 09.2018
  • Check-in-in Formalities
  • Boarding gate system & ambassador
  • Pre flight& post flight functions
  • Mis-handled baggage responsibilities was taken up solely
  • Reservations & Ticketing.

BHADRA INTERNATIONAL PVT LTD
CHENNAI
01.2015 - 06.2017
  • Allocated for: CATHAY PACIFIC AIRWAYS
  • Check-in-in Formalities
  • Boarding gate system & ambassador
  • Passionate about learning and committed to continual improvement
  • Resolved problems, improved operations and provided exceptional service.

Education

Bachelor of Arts: English -

Madras University Distance Studies
Chennai, TN

Commerce -

National Institute of Open Schooling
Chennai, TN

Commerce -

Mountain Home School & Junior College
Nilgiris

Skills

  • Live chat operation
  • Account management
  • Customer account management
  • Complaint handling
  • Team management
  • Script following

Timeline

Technical Support Engineer

IOPEX TECHNOLOGIES
03.2024 - 09.2024

Senior Customer Service Representative

Foodhub Pvt Ltd
08.2021 - 03.2023

Senior Customer Service Representative

Teleperformance
10.2018 - 08.2021

Ground Handling Agent

INTERNATIONAL AIRPORT INETRGLOBE AVIATION PVT LTD
03.2017 - 09.2018

BHADRA INTERNATIONAL PVT LTD
01.2015 - 06.2017

Bachelor of Arts: English -

Madras University Distance Studies

Commerce -

National Institute of Open Schooling

Commerce -

Mountain Home School & Junior College

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PETRUENELLO HYACINTH HART