PETTEM ANIL KUMAR
SOMAJI GUDA
Summary
Dynamic professional with a proven track record at Paramount Health Insurance TPA, excelling in investigative strategies and customer service excellence. Skilled in interview techniques and problem-solving, I have consistently enhanced team efficiency and customer satisfaction through innovative solutions and effective communication. Adaptable and organized, I thrive in high-pressure environments.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Investigator
Paramount Health Insurance TPA
05.2023 - 03.2024
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Documented findings and prepared detailed reports.
- Maintain a professional tone.
- Interviewed and interrogated suspects.
- Carefully documented statements, observations, and evidentiary materials.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
Customer Support Executive
Optival Health Solutions Private
11.2022 - 05.2023
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Personalized customer interaction strategies, leading to increased engagement and satisfaction.
- Increased team efficiency with implementation of new ticketing system.
Associate
Q CONNECT BUSINESS SOLUTIONS
06.2022 - 10.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Travel Associate
M M TRAVELS
03.2021 - 04.2022
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
- Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
- Facilitated timely communication between clients and suppliers, fostering trust and preventing potential disputes.
Technical Support Engineer
Service Zone
02.2019 - 03.2021
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor of Science - BSc
Dr.B.R. Ambedkar Open University
Hyderabad 04.2001 -
High School Diploma -
NRI JUNIOR COLLEGE
Hyderabad 04.2001 -
SSC -
ZP HIGH SCHOLL
DANDEPALLY 04.2001 -
Skills
Interview techniques
travelling
Always start journy without any plan and doubts it makes me surprise in all weather conditions it will improve my health also meet some good part of people make friends i always prefer to travel with people and interact with them for experience new challenges
Timeline
Investigator
Paramount Health Insurance TPA
05.2023 - 03.2024
Customer Support Executive
Optival Health Solutions Private
11.2022 - 05.2023
Associate
Q CONNECT BUSINESS SOLUTIONS
06.2022 - 10.2022
Travel Associate
M M TRAVELS
03.2021 - 04.2022
Technical Support Engineer
Service Zone
02.2019 - 03.2021
Bachelor of Science - BSc
Dr.B.R. Ambedkar Open University
04.2001 -
High School Diploma -
NRI JUNIOR COLLEGE
04.2001 -
SSC -
ZP HIGH SCHOLL
04.2001 -
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