Pevixon Antony Raj
Nerul
Summary
MBA graduate, dynamic and results-driven professional with over 3 years of diverse experience, including 2 years as a Customer Service officer and 1 year as an Assistant Supervisor along with 5 month HR training. I am seeking a challenging role where I can leverage my extensive management and customer service experience, coupled with my advanced HR education, to contribute to organizational success and drive strategic initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Crystal Printing & Publishing House W.L.L
06.2022 - 06.2024
- Welcome customers, answer phone calls, take orders, field customer inquiries and provide information to customers via mail, calls and text
- Maintain, inventory, and update customer records, including, but not limited to, name, address, phone numbers, and payment history
- Develop relationships with clients and customers to understand their needs. They maintain these relationships through follow-ups, offering complementary products, and updating customers on new offerings
- Process all customer returns, exchanges, cancellations, monitor POS, including sales and inventory, and reconcile all POS transactions, records, and reports weekly
- Process invoices, maintain accounts payable, and perform bank reconciliations
- Work closely with other departments such as Production, Accounting, and Management to ensure accurate and timely resolution of customer issues
- Make internal sales, working between employees and supervisors and with upper management to ensure sales goals are met
- Reviews pricing for reasonableness submits quotations/proposals for customer review and handles customer questions regarding the submitted quote/proposal
- Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team's vision
- Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Assistant Supervisor (Deckhand)
NMDC (National Marine Dredging Company)
12.2019 - 11.2020
- Managed day to day site sand fill activities of the assigned project for ensuring productivity and operational efficiency as per SOP (Standard Operating Procedure)
- Monitored floating pipe line on ad-hoc basis by measuring the pipes on-shore and offshore for minimizing operational error and rectifying issues promptly
- Supervised reclamation activities by assisting the crew in placing and laying of different materials and equipment used on site
- Provide accurate information to the supervisor/superintendent on works done/performance, accidents/delays, status of assets and work forecasts aligned with project requirements
- This is a generalist view of a Job that you have been assigned for, at times you will be ask to do above/beyond the scope of this role due to Operational requirements.
Education
Master of Business Administration -
Chandigarh University
Chandigarh, India01.2024
PGDEM-Post Graduate Diploma in Event Management -
EMDI Institute of Media And Communication
Mumbai, India01.2018
Bachelor of Business Administration -
St. John's College of Arts & Science, Manonmaniam Sundaranar University
Tamilnadu01.2017
HSC -
St. Bernadette's Higher Secondary School
Tamilnadu01.2014
SSLC -
St. Bernadette's Higher Secondary School
Tamilnadu01.2012
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Email Communication
- Social Media Handling
- Training & Performance Management
- Excellent customer service & communication skills
- Adept at problem solving & conflict resolution
- Ability to work under pressure & Prioritize tasks
- Customer relationship and relationship Management
- Networking and Office Management
- Consultative Sales
Certification
- Personal Survival Techniques; Fire Prevention and Fire Fighting; Elementary First Aid; and Personal Safety and Social Responsibilities
- Security Training for Seafarers with Designated Security Duties
- Helicopter Underwater Escape Training (HUET); Basic H2S Training; & Hail and Ghasha Artificial Island construction project HSE Induction
Accomplishments
- Acted as an Organizing Secretary for National level management fest (Busi Innova) in College.
- Member of department Quiz Team attended competition from various colleges and have won prizes.
- Acted as an Organizing Secretary for two-day seminar program on Entrepreneurship development.
- Member of College Football team and Athletes team.
Languages
English
Tamil
Hindi
Malayalam
Personal Information
Date of Birth: 04/26/97
Eventsorganised
- Rangelo Re, Navaratri Event - Crowd Handling
- OPPOF5 Youth mobile launch - Production Department
- VIVO V7 mobile launch - Backstage management
- Jio MAMI film fest - Stage handling
Hobbies and Interests
- Reading Books and Articles
- Learning
- Sports and Games
- Travelling
Disclaimer
I hereby declare all the details and particulars mentioned above are true to the best of my knowledge.
Pevixon Antony Raj
Timeline
Customer Service Officer
Crystal Printing & Publishing House W.L.L
06.2022 - 06.2024
Assistant Supervisor (Deckhand)
NMDC (National Marine Dredging Company)
12.2019 - 11.2020
- Personal Survival Techniques; Fire Prevention and Fire Fighting; Elementary First Aid; and Personal Safety and Social Responsibilities
- Security Training for Seafarers with Designated Security Duties
- Helicopter Underwater Escape Training (HUET); Basic H2S Training; & Hail and Ghasha Artificial Island construction project HSE Induction
Master of Business Administration -
Chandigarh University
PGDEM-Post Graduate Diploma in Event Management -
EMDI Institute of Media And Communication
Bachelor of Business Administration -
St. John's College of Arts & Science, Manonmaniam Sundaranar University
HSC -
St. Bernadette's Higher Secondary School
SSLC -
St. Bernadette's Higher Secondary School
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