P Francis Xavier
Corporate Services State Head
Hyderabad,TG
Summary
Dynamic leader with extensive experience at Reliance Jio Infocomm, adept at strategic planning and operational excellence. Proven track record in enhancing service quality and compliance while managing diverse teams. Skilled in budget planning and data analytics, driving cost optimization and fostering strong stakeholder relationships to achieve business objectives.
Overview
40
40
years of professional experience
Work History
Corporate Services State Head
Reliance Jio Infocomm. Ltd
10.2014 - Current
- Strategic Leadership: Develop and drive corporate services strategies in alignment with business goals.
- Administrative Oversight: Manage facilities, security, vendor relations, and compliance.
- Operational Efficiency: Ensure seamless interdepartmental coordination for effective service delivery.
- Stakeholder Management: Collaborate with internal teams and external partners to optimize corporate services.
- Budget & Resource Management: Oversee financial planning and resource allocation.
- Compliance & Governance: Ensure adherence to company policies and regulatory requirements.
- Team Leadership: Mentor and lead teams to enhance productivity and service quality.
- Training & Content Development: Design and implement training materials to upskill employees in corporate services.
- SOP Creation & Management: Develop, document, and refine Standard Operating Procedures for operational consistency.
- ARC Implementation: Lead the Annual Review & Compliance process to assess and improve corporate services effectiveness.
Head of Supply Chain
Reliance Retail Limited
09.2011 - 09.2014
- Strategic Supply Chain Management: Develop and implement supply chain strategies to optimize operations.
- Inventory & Logistics Oversight: Ensure efficient inventory management, warehousing, and distribution.
- Vendor & Supplier Relations: Build strong partnerships with suppliers to enhance procurement efficiency.
- Operational Excellence: Streamline processes using data-driven insights and technology.
- Cost Optimization: Identify opportunities to reduce costs while maintaining service quality.
- Compliance & Risk Management: Ensure adherence to regulatory requirements and mitigate supply chain risks.
- Team Leadership: Mentor and lead teams to drive performance and innovation.
Retail Operations Manager
Reliance Retail Limited
04.2007 - 08.2011
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Contributed to leadership team for implementing company policies and procedures.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
Commercial Coordinator
Reliance Infocomm Ltd
04.2003 - 03.2007
- Facilitated the resolution of customer complaints, fostering strong relationships with clients and promoting repeat business.
Soldier
Indian Army
03.1985 - 06.2002
- Administrative Management: Oversee documentation, record-keeping, and personnel files.
- Financial & Payroll Processing: Handle salary disbursement, allowances, and financial records.
- Compliance & Regulations: Ensure adherence to military protocols and administrative policies.
- Correspondence & Communication: Draft official letters, reports, and maintain communication channels.
- Training & Mentorship: Guide junior clerks and personnel in administrative procedures.
- Operational Support: Assist in mission planning, coordination, and execution of administrative tasks.
Education
PG Diploma - Human Resource Management
Indian Institute of Modern Management
Remote 04.2001 -
Skills
Core Skills (Based on Your Experience)
Leadership & Team Management – Leading diverse teams across corporate, retail, and defense sectors
Strategic Planning & Budgeting – Developing financial plans and aligning them with business goals
Supply Chain & Logistics – Managing procurement, inventory, and vendor relations
Compliance & Regulatory Affairs – Ensuring adherence to corporate policies and defense protocols
Operational & Administrative Excellence – Managing documentation, budgeting, and organizational workflows
Internal Audit & Cost Optimization – Identifying inefficiencies and improving financial performance
Technical & Analytical Skills
Budget Planning & Financial Analysis – Strategizing cost management and forecasting expenses
Excel & Data Analytics – Utilizing advanced Excel functions for reports, analytics, and decision-making
Project Management (PMP, Six Sigma) – Enhancing efficiency in corporate and logistics operations
Accomplishments
- Operational Excellence Award – Corporate Services State Head, Reliance Jio Infocomm Ltd Recognized at the national level for excellence in operations, Q1 & Q2 (2024-25).
- Fastest 2.5 Million Customer Milestone – Reliance Jio Infocomm Ltd Awarded at the state level for achieving the rapid customer acquisition milestone in 2016.
- Best Operations Manager Award – Reliance Retail Ltd Nationally recognized for outstanding operational leadership, 2009.
Hobbies
- Fitness & Well-being: Running, Gym, Swimming, and maintaining physical fitness.
- Cinematic Appreciation: Watching a curated selection of movies with a keen eye for storytelling.
- Lifelong Learning: Cultivating a well-rounded knowledge across diverse subjects.
Timeline
Corporate Services State Head
Reliance Jio Infocomm. Ltd
10.2014 - Current
Head of Supply Chain
Reliance Retail Limited
09.2011 - 09.2014
Retail Operations Manager
Reliance Retail Limited
04.2007 - 08.2011
Commercial Coordinator
Reliance Infocomm Ltd
04.2003 - 03.2007
PG Diploma - Human Resource Management
Indian Institute of Modern Management
04.2001 -
Soldier
Indian Army
03.1985 - 06.2002