Bhavana Nagiri
Rajampeta
Summary
. Customer Support Coordinator with relevant experience in managing customer service operations, coordinating team tasks, and implementing customer service policies. Known for strengths in problem-solving, communication, and leadership skills. Proven track record of improving customer satisfaction and fostering positive relationships. Notable impact includes streamlining processes to efficiently handle customer inquiries and resolve complaints.
Overview
1
1
year of professional experience
Work History
Telecaller
KoneXions Back Office Services Pvt Ltd
Wilision Garden
06.2024 - 03.2025
- Developed new leads each day at or above quotas.
- Followed up on sales leads through outbound calling.
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Networked to build client base and promote products to new and existing clients.
- Handled inbound telephone calls from interested customers.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
- Documented sales call data in company software.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Customer Support Coordinator
G2RK it technologies pvt ltd
Marathali
02.2024 - 06.2024
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
- Created operational protocols and customer service processes to improve staff performance.
- Improved standard operating procedures to create maximum customer satisfaction and facilitate regulatory compliance.
Education
Agricultural engineering career -
SRI VENKATESHWARA POLYTECHNIC
kadapa, ap01.2023
A.P.MODEL SCHOOL PENAGALUR
01.2020
Skills
- Process improvement
- Operational protocols
- Data entry
- Team collaboration
- Effective communication
- Reporting and analysis
- Problem solving
- Time management
- Calm under pressure
- Microsoft office
Languages
Telugu
First Language
English
Advanced (C1)
C1
kannada
Upper Intermediate (B2)
B2
Tamil
Beginner
A1
Timeline
Telecaller
KoneXions Back Office Services Pvt Ltd
06.2024 - 03.2025
Customer Support Coordinator
G2RK it technologies pvt ltd
02.2024 - 06.2024
Agricultural engineering career -
SRI VENKATESHWARA POLYTECHNIC
A.P.MODEL SCHOOL PENAGALUR
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