Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bhavana Nagiri

Rajampeta

Summary

. Customer Support Coordinator with relevant experience in managing customer service operations, coordinating team tasks, and implementing customer service policies. Known for strengths in problem-solving, communication, and leadership skills. Proven track record of improving customer satisfaction and fostering positive relationships. Notable impact includes streamlining processes to efficiently handle customer inquiries and resolve complaints.

Overview

1
1
year of professional experience

Work History

Telecaller

KoneXions Back Office Services Pvt Ltd
Wilision Garden
06.2024 - 03.2025
  • Developed new leads each day at or above quotas.
  • Followed up on sales leads through outbound calling.
  • Recorded detailed notes about each call in order to maintain accurate records for future reference.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
  • Networked to build client base and promote products to new and existing clients.
  • Handled inbound telephone calls from interested customers.
  • Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
  • Documented sales call data in company software.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.

Customer Support Coordinator

G2RK it technologies pvt ltd
Marathali
02.2024 - 06.2024
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
  • Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
  • Created operational protocols and customer service processes to improve staff performance.
  • Improved standard operating procedures to create maximum customer satisfaction and facilitate regulatory compliance.

Education

Agricultural engineering career -

SRI VENKATESHWARA POLYTECHNIC
kadapa, ap
01.2023

A.P.MODEL SCHOOL PENAGALUR
01.2020

Skills

  • Process improvement
  • Operational protocols
  • Data entry
  • Team collaboration
  • Effective communication
  • Reporting and analysis
  • Problem solving
  • Time management
  • Calm under pressure
  • Microsoft office

Languages

Telugu
First Language
English
Advanced (C1)
C1
kannada
Upper Intermediate (B2)
B2
Tamil
Beginner
A1

Timeline

Telecaller

KoneXions Back Office Services Pvt Ltd
06.2024 - 03.2025

Customer Support Coordinator

G2RK it technologies pvt ltd
02.2024 - 06.2024

Agricultural engineering career -

SRI VENKATESHWARA POLYTECHNIC

A.P.MODEL SCHOOL PENAGALUR

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Bhavana Nagiri