Phaleena LaFary
Camby,IN
Summary
With a robust background at Meijer, I excel in team management, enhancing operational efficiency and reducing shrink. My proactive approach led to uncovering over $100,000 in overcharges and achieving over $1.5M in weekly revenue, showcasing my ability to manage ambiguity and drive results through effective communication and strategic planning. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
18
18
years of professional experience
Work History
Asset Protection TL - Market Fresh Specialist
Meijer
06.2022 - Current
- Evaluated Fresh department performance for the Market, comprised of (9) stores throughout Central Indiana, and determined root cause analysis of issues identified and partnered with store leadership to develop action plans
- Followed all company policies and procedures to deliver quality work.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Asset Protection Team Leader
Meijer
03.2020 - Current
- Built cross-functional relationships with business partners to reduce losses.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Reviewed DSD receiving system information to uncover and successfully pursue over $100,000 in overcharged claims.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Food Line Leader
Meijer
11.2018 - 03.2020
- Supervised multiple departments and hired, trained, mentored, and managed a team of 70+ team members
- Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
- Followed up on accidents, problems and guest complaints
- Resolved issues as they arose and helped to implement corporate policies, procedures, and best practices
- Coordinated sales and marketing initiatives to effectively achieve over $1.5M in weekly store revenue
General Merchandise Line Leader
Meijer
06.2015 - 11.2018
- Responsible for shrink reduction, cash control, customer service, scheduling, and strategic planning
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Safely operated Powered Industrial Trucks to avoid accidents and mishaps.
- Collaborated with other departments to establish smooth operations and encourage teamwork.
Overnight Stocking Team Leader
Meijer
11.2013 - 06.2015
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained stocking and conditioning standards while creating a culture of accountability in completing nightly freight demands
General Merchandise Team Leader
Meijer
07.2013 - 11.2013
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Managed a team responsible for stocking, displaying, and selling general merchandise items within a retail environment, often including responsibilities such as ensuring proper pricing, signage, and product rotation
Service/GM Clerk
Meijer
06.2007 - 07.2013
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Trained new employees on customer service, money handling and organizing strategies.
- Responsible for balancing cash, verifying deposits and processing transactions
Education
Bachelor of Science - Criminal Justice
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
Planning and Aligning
Managing Ambiguity
Communicating Effectively
Team Management
Inventory Control
Proficient in Microsoft Office
Timeline
Asset Protection TL - Market Fresh Specialist
Meijer
06.2022 - Current
Asset Protection Team Leader
Meijer
03.2020 - Current
Food Line Leader
Meijer
11.2018 - 03.2020
General Merchandise Line Leader
Meijer
06.2015 - 11.2018
Overnight Stocking Team Leader
Meijer
11.2013 - 06.2015
General Merchandise Team Leader
Meijer
07.2013 - 11.2013
Service/GM Clerk
Meijer
06.2007 - 07.2013
Bachelor of Science - Criminal Justice
Indiana University, Purdue University Indianapolis
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