Phaneendra Hosabettu
Hyderabad
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Intouch CX
11.2021 - 12.2024
- Coordinate with Samsung customers throughout USA multiple channels like chat and email.
- Resolving customer inquiries and ensuring a positive customer experience.
- Proactively understanding customer needs and responding promptly to resolve their issues.
- Keeping up-to-date with the latest product information and service offerings.
Customer Support Associate
Ricaria Support Service Private Limited
12.2020 - 09.2021
- Coordinate with delivery agents and restaurants to ensure smooth and timely food deliveries.
- Provide support to customers facing issues with orders, payments, or deliveries.
- Act as a bridge between restaurants and customers, resolving queries and complaints.
- Monitor live orders and track agents to minimize delays.
- Maintain accurate records of customer interactions using internal systems.
- Consistently earned high customer satisfaction ratings.
Client Support Associate
Uniglobe Focus Tours And Travels
02.2019 - 03.2020
- Facilitated travel and accommodation bookings for corporate clients.
- Coordinated with airlines, hotels, and transport providers.
- Handled client queries related to itineraries and travel documentation.
- Maintained booking records in CRM tools.
- Delivered personalized service to increase customer satisfaction.
Education
Intermediate - MPC
Sri Gayatri Educational Institution
HyderabadBoard Of Secondary Education - undefined
Raghunatha Model High School
HyderabadSkills
MS Office
Windows XP
Windows 2007
Windows 10
Ubuntu
Typing Speed 30 WPM
Accomplishments
Participated in 3 National level Baseball Championship.
Timeline
Intouch CX
11.2021 - 12.2024
Customer Support Associate
Ricaria Support Service Private Limited
12.2020 - 09.2021
Client Support Associate
Uniglobe Focus Tours And Travels
02.2019 - 03.2020
Intermediate - MPC
Sri Gayatri Educational Institution
Board Of Secondary Education - undefined
Raghunatha Model High School