Phaneendra Kavala
Visakhapatnam
Summary
Seeking excellence in the chosen professional field through self-motivation, hard work and utilizing core
skills required to effectively deliver the requirements of the position.
Overview
3
3
years of professional experience
Work History
Analyst
Tata Consultancy Services
02.2022 - Current
- Over 3 years of project experience in the ServiceNow platform, handling incident, change, and problem management, optimising workflows, and ensuring timely, SLA-based resolution.
- Created and managed incidents in ServiceNow; performed alert suppression and server enablement as per change tasks based on client requirements.
- Conducted patching activities for Windows, Unix/Linux, Azure, and AWS servers, ensuring system stability and compliance.
- Provided system support and monitoring for Windows and Unix/Linux servers across both on-premises and cloud environments.
- Hands-on experience with AWS services, including EC2, S3, VPC, Lambda, and CloudFormation, along with automation and scripting using Python (Boto3).
- Utilised the DXIM tool for proactive server alerting, monitoring, and ensuring quick issue resolution.
Education
B.Tech - Electrical And Electronics Engineering
Vignan's Institute of Information Technology
Visakhapatnam, India08-2021
Skills
- AWS Cloud Practitioner Certified – Familiar with core AWS services (EC2, S3, IAM, CloudWatch, VPC
- Cloud Platforms: Hands-on experience with AWS and Azure servers
- ITSM Tools: 3 years of experience with ServiceNow for incident, change, and problem management
- Monitoring Tools: Experience using DXIM for server alerting and system monitoring
- Operating Systems: Support experience with Windows and Unix/Linux servers
- Version Control: Proficient with Git & GitHub for code collaboration and configuration tracking
- Python (Basic): Working knowledge of Python, primarily for automation tasks and AWS resource handling via Boto3
- Communication Skills: Strong written and verbal communication for technical coordination and issue resolution
Accomplishments
- AWS Certified Cloud Practitioner Certification.
- Star of the Month – Awarded twice for outstanding performance in the project
- Elevate Wings Award – Recognized for exceptional contribution and dedication to team success
Disclaimer
I hereby declare that above furnished particulars are true to the best of my knowledge and belief.
Timeline
Analyst
Tata Consultancy Services
02.2022 - Current
B.Tech - Electrical And Electronics Engineering
Vignan's Institute of Information Technology
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