Phaneendra Kavala
Visakhapatnam
Summary
Seeking excellence in the chosen professional field through self-motivation, hard work and utilizing core
skills required to effectively deliver the requirements of the position.
Overview
3
3
years of professional experience
Work History
Analyst
Tata Consultancy Services
02.2022 - Current
- Over 3 years of project experience in the ServiceNow platform, handling incident, change, and problem management, optimising workflows, and ensuring timely, SLA-based resolution.
- Created and managed incidents in ServiceNow; performed alert suppression and server enablement as per change tasks based on client requirements.
- Conducted patching activities for Windows, Unix/Linux, Azure, and AWS servers, ensuring system stability and compliance.
- Provided system support and monitoring for Windows and Unix/Linux servers across both on-premises and cloud environments.
- Hands-on experience with AWS services, including EC2, S3, VPC, Lambda, and CloudFormation, along with automation and scripting using Python (Boto3).
- Utilised the DXIM tool for proactive server alerting, monitoring, and ensuring quick issue resolution.
Education
B.Tech - Electrical And Electronics Engineering
Vignan's Institute of Information Technology
Visakhapatnam, India08-2021
Skills
- AWS Cloud Practitioner Certified – Familiar with core AWS services (EC2, S3, IAM, CloudWatch, VPC
- Cloud Platforms: Hands-on experience with AWS and Azure servers
- ITSM Tools: 3 years of experience with ServiceNow for incident, change, and problem management
- Monitoring Tools: Experience using DXIM for server alerting and system monitoring
- Operating Systems: Support experience with Windows and Unix/Linux servers
- Version Control: Proficient with Git & GitHub for code collaboration and configuration tracking
- Python (Basic): Working knowledge of Python, primarily for automation tasks and AWS resource handling via Boto3
- Communication Skills: Strong written and verbal communication for technical coordination and issue resolution
Accomplishments
- AWS Certified Cloud Practitioner Certification.
- Star of the Month – Awarded twice for outstanding performance in the project
- Elevate Wings Award – Recognized for exceptional contribution and dedication to team success
Disclaimer
I hereby declare that above furnished particulars are true to the best of my knowledge and belief.
Timeline
Analyst
Tata Consultancy Services
02.2022 - Current
B.Tech - Electrical And Electronics Engineering
Vignan's Institute of Information Technology
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Chandra Kiran GolthiChandra Kiran Golthi
Assistant Manager Sales at TUV INDIAAssistant Manager Sales at TUV INDIA