Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PHANI KUMAR TUMURUGOTI

Hyderabad

Summary

Dynamic Housekeeping Manager with a proven track record at Royal Caribbean International, enhancing guest satisfaction through innovative training and development. Expert in inventory management and conflict resolution, I successfully reduced employee turnover by 50% while implementing eco-friendly practices, fostering a motivated and efficient team dedicated to excellence in service. Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

20
20
years of professional experience

Work History

Housekeeping Manager

Royal Caribbean International
03.2019 - Current
  • Managed all cleaning, housekeeping and maintenance staff hiring activities, including writing job descriptions, shortlisting, interviewing and selecting talent.
  • Fostered a culture of teamwork and respect among staff, resulting in a 50% reduction in employee turnover.
  • Carried out investigations into faulty or broken equipment, scheduling or conducting repairs when needed.
  • Conducted all staff management duties, including appraisals, disciplinaries, hiring, firing, complaints and delegating tasks.
  • Prepared detailed reports on departmental performance, highlighting achievements and areas for growth during management meetings.
  • Coordinated stock replenishing activities by counting stock, ordering low stock supplies and distributing to staff.
  • Coordinated deep cleaning projects during off-peak periods, enhancing room comfort and appearance for guests.
  • Negotiated with laundry services to secure favourable terms, ensuring timely and cost-effective linen cleaning.
  • Updated housekeeping manuals and procedures to reflect current best practices, enhancing team knowledge and efficiency.
  • Conducted regular inspections of rooms and public areas, rectifying any issues promptly to uphold standards.
  • Conducted thorough recruitment and selection process for new hires, building a skilled and reliable housekeeping team.
  • Developed and implemented efficient cleaning schedules, reducing staff overtime by 20% while maintaining quality.
  • Conducted regular training sessions on health and safety protocols, significantly reducing workplace accidents.
  • Introduced a guest feedback system specifically for housekeeping services, using insights to drive continuous improvement.
  • Organised and maintained lost and found procedures, ensuring timely return of items to guests and increasing trust.
  • Conducted in-depth quality inspections on staff cleaning work, ensuring cleaning was completed to high-quality standards.
  • Managed a team of 15 housekeepers, delegating tasks and monitoring performance to maintain high standards of cleanliness.
  • Streamlined communication between housekeeping and front desk teams, improving efficiency in guest room readiness.
  • Controlled all supply costs, including laundry, maintenance and wages, ensuring all expenses stayed within budget.
  • Coordinated rotas for housekeeping staff based on house events, priorities, work needed and employee availability.
  • Oversaw inventory management for cleaning supplies, negotiating contracts with suppliers to cut costs by 15%.
  • Coordinated with maintenance department to schedule repairs, minimising disruption to guests and maintaining aesthetics.
  • Managed staff onboarding by writing contracts, training, communicating priorities and helping them settle into new environments.
  • Closely monitored cleaning and maintenance operations, ensuring staff followed health, safety and hygiene guidelines.
  • Analysed customer satisfaction surveys to identify areas for improvement, leading to a 25% increase in positive reviews.

Senior Deck Supervisor

Royal Caribbean International
08.2015 - 04.2019
  • Managed budget for housekeeping department, ensuring cost-effective operations without compromising on quality.
  • Implemented eco-friendly cleaning practices, reducing chemical use by 40% and promoting sustainable operations.
  • Liaised with hotel management to address guest feedback, adapting strategies to improve satisfaction scores by 30%.
  • Designed an incentive programme for housekeeping staff, rewarding excellence and fostering a positive work environment.
  • Used excellent problem-solving abilities to resolve complex issues, including stains, staff shortages and client complaints.
  • Scheduled [Number] housekeepers to maintain efficient staff levels during peak periods, including holidays.
  • Managed [Number] housekeeping personnel in busy hotel environments with [Number]+ rooms.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programmes.
  • Managed financial and administrative requirements, adhering to budgets and guidelines.
  • Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
  • Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed.
  • Diminished financial discrepancies by accurately managing payroll for departmental employees and bookkeeping processes.

Deck Supervisor

Royal Caribbean International
06.2011 - 10.2016
  • Contributed to Green Team, Safety Committee, and Associate Rallies initiatives.
  • Conducted thorough inspections to anticipate customer needs and adapt goals promptly.
  • Identified cost-saving opportunities through enhanced processes and material selection.
  • Inspected completed jobs for adherence to specifications prior to final delivery.
  • Coordinated vendor relationships for necessary supplies and services in deck operations.

Housekeeping Executive

Shangri-La's Villingili Resort and Spa, Maldives
01.2010 - 05.2011
  • Recognized for effective Mini Bar management as per organization's standards
  • Merit of being a part of the team, responsible for training and developing to provide exclusive and totally personalized service to guests with extremely good and consistent guest feedback
  • Received appreciation for counselling subordinates on personal/work related matters to ensure a motivated workforce
  • Successfully undergone the training on fire safety and security system
  • Responsibly conducted On Job Training for all department employees
  • Received recognition letters from the guest while for rendering quality services

Housekeeping Supervisor

Trident Bandra Kural, Mumbai
10.2008 - 10.2009
  • Recognized for effective Mini Bar management as per organization's standards
  • Merit of being a part of the team, responsible for training and developing to provide exclusive and totally personalized service to guests with extremely good and consistent guest feedback
  • Received appreciation for counselling subordinates on personal/work related matters to ensure a motivated workforce
  • Successfully undergone the training on fire safety and security system
  • Responsibly conducted On Job Training for all department employees
  • Received recognition letters from the guest while for rendering quality services

Housekeeping Supervisor

The Oberoi Amarvilas - Agra, UP
04.2005 - 10.2008
  • Recognized for effective Mini Bar management as per organization's standards
  • Merit of being a part of the team, responsible for training and developing to provide exclusive and totally personalized service to guests with extremely good and consistent guest feedback
  • Received appreciation for counselling subordinates on personal/work related matters to ensure a motivated workforce
  • Successfully undergone the training on fire safety and security system
  • Responsibly conducted On Job Training for all department employees
  • Received recognition letters from the guest while for rendering quality services

Housekeeping Assistant

The Oberoi Amarvilas - Agra, UP
04.2005 - 10.2007
  • Recognized for effective Mini Bar management as per organization's standards
  • Merit of being a part of the team, responsible for training and developing to provide exclusive and totally personalized service to guests with extremely good and consistent guest feedback
  • Received appreciation for counselling subordinates on personal/work related matters to ensure a motivated workforce
  • Successfully undergone the training on fire safety and security system
  • Responsibly conducted On Job Training for all department employees
  • Received recognition letters from the guest while for rendering quality services

Education

Bachelor degree - Hotel Management

Indo-American Academy Hotel Management
Vishakhapatnam
01.2002

Diploma - Computer Application

P.C Point
miryalguda
01.2000

Skills

  • Communication proficiency
  • Resource allocation
  • Scheduling software proficiency
  • Stock ordering systems
  • Cleaning techniques expertise
  • Inspection protocols
  • Decision making
  • Conflict resolution
  • Environmental regulations awareness
  • Training and development
  • Client care and service
  • Inventory management
  • Monitoring deadlines
  • Housekeeping standards enforcement
  • Empathy towards staff
  • Communication and coordination
  • Waste management procedures
  • Time management
  • Customer service orientation
  • Facilities maintenance
  • Space organisation
  • Equipment maintenance
  • Quality control analysis
  • Room preparation processes
  • Energy conservation techniques
  • Budgeting and cost control
  • Pest control measures
  • Inventory monitoring
  • Staff motivation
  • Vendor relationship management
  • Security protocols
  • Stress tolerance
  • Keen attention to detail
  • Complaint handling
  • Chemical use knowledge
  • Linen management
  • Sanitation standards understanding
  • Cleaning tools and devices
  • Safety protocols
  • Performance monitoring
  • Production scheduling
  • Health and safety compliance
  • Efficiency improvement
  • Housekeeping operations
  • Hospitality law familiarity
  • Discipline enforcement
  • Employee performance evaluation
  • Feedback delivery
  • Fire safety procedures
  • Chemical use competency
  • Housekeeping supply inventory
  • Room assessments
  • Initiative taking
  • Optiti Housekeeping
  • Disciplinary measures
  • Supply ordering
  • Effective communication
  • Performance appraisals
  • Complaint management
  • Staff briefings and duty allocations
  • Staff management
  • Training development
  • Quality control
  • Budget management
  • Guest satisfaction
  • Process improvement
  • Team building
  • Health compliance
  • Performance appraisal
  • Supply chain management
  • Cost reduction
  • Staff scheduling
  • Training and mentoring
  • Payroll

Accomplishments

  • Recognized for effective Mini Bar management as per organization's standards.
  • Merit of being a part of the team responsible for training and developing to provide exclusive and totally personalized service to guests with extremely good and consistent guest feedback.
  • Received appreciation for counselling subordinates on personal/work related matters to ensure a motivated workforce.
  • Successfully undergone the training on fire safety and security system.
  • Responsibly conducted On Job Training for all department employees.
  • Received recognition letters from guests for rendering quality services.
  • Continuing to increase positive feedback results by 30% while eliminating guest complaints by 40%.
  • Trained 15 new employees to work as members of the housekeeping staff.
  • Strategized cleaning activities ensuring that no floor is left unattended at any point during the day.
  • Systematized solid supplies inventory system that brought down supplies misuse and loss by 90%.
  • Introduced a sewing and repairs department within housekeeping which generated 12% of the housekeeping revenue.
  • Credited with the Housekeeper of the Month 7 times in 2013 owing to exceptional work ethics.
  • Received commendation by all guests serviced during the years 2015.
  • Suggested alterations to bathrooms so that guests with special needs can be accommodated.

Timeline

Housekeeping Manager

Royal Caribbean International
03.2019 - Current

Senior Deck Supervisor

Royal Caribbean International
08.2015 - 04.2019

Deck Supervisor

Royal Caribbean International
06.2011 - 10.2016

Housekeeping Executive

Shangri-La's Villingili Resort and Spa, Maldives
01.2010 - 05.2011

Housekeeping Supervisor

Trident Bandra Kural, Mumbai
10.2008 - 10.2009

Housekeeping Supervisor

The Oberoi Amarvilas - Agra, UP
04.2005 - 10.2008

Housekeeping Assistant

The Oberoi Amarvilas - Agra, UP
04.2005 - 10.2007

Bachelor degree - Hotel Management

Indo-American Academy Hotel Management

Diploma - Computer Application

P.C Point

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PHANI KUMAR TUMURUGOTI