Phani Pothukuchi
Senior Network Manager
Hyderabad
Summary
Dynamic Senior Network Manager with over 16 years of experience leading large teams in the design and governance of global, secure network infrastructures. Expertise in strategic planning and execution of complex network migrations that align with business objectives. Proven track record in mitigating enterprise-level risks, optimizing operational expenditures, and cultivating a culture of security excellence. Skilled in managing cross-functional projects, mentoring high-performing teams, and effectively communicating intricate technical strategies to executive stakeholders.
Overview
16
16
years of professional experience
Work History
Senior Manager
Teleperformance
Hyderabad
02.2024 - Current
- Leading a 40-member network operations team, improving productivity by 25% through streamlined workflows and performance management.
- Partnered with enterprise clients to align technical solutions with business needs, achieving a 98% client satisfaction score across multiple high-value accounts.
- Oversaw the deployment and optimization of large-scale network infrastructures, increasing uptime to 99.99% and reducing critical outages by 30%.
- Introduced training and mentoring programs that enhanced team expertise, cutting incident resolution times by 35% and improving service quality.
- Acted as the primary liaison between clients, vendors, and internal teams, accelerating project delivery timelines by 20% while maintaining compliance and budget adherence.
Project Leader
ADP
Hyderabad
01.2017 - 02.2024
- Led a team of 20 professionals, overseeing daily operations, project execution, and performance management.
- Collaborated with stakeholders to set clear objectives and performance indicators, ensuring alignment with organizational goals.
- Implemented change management strategies during a company-wide reorganization, ensuring a smooth transition and minimal disruption.
- Managed team and discussed project's goals and objectives.
- Maintained tactical control of project timelines to keep teams on task and achieve schedule targets.
- Defined responsibilities, duties and roles of each team member.
- Worked with vendors and internal teams to research and recommend latest network technologies and upgrades.
Network Engineer
ADP
Hyderabad
01.2012 - 09.2017
- Configured and managed firewall technologies such as Fortinet, Cisco ASA to ensure optimal performance and security.
- Developed and maintained firewall documentation, including configuration files, security policies, and network diagrams.
- Implemented and maintained intrusion detection and prevention systems to protect against network-based attacks.
- Initiated and managed network test facilities to verify network hardness and resilience
- Provided network support services for devices such as hubs, bridges, routers and other hardware
- Assisted with implementation and support of network monitoring tools
- Collaborated with vendors to identify best options for optimizing network performance
- Worked on implementation, deployment and like cycle management, having working experience on Cisco routers, switches, Arista Routes, Cisco ASAs, Cisco WLC, FortiGate firewalls and Bluecoat proxies
- Manage documentation/diagrams related to network infrastructure
- Work with Network Design teams to create Global network standards, policies, guidelines in-line with meeting regulatory requirements wherever applicable
Client Technical Support Associate
Dell
Hyderabad
07.2009 - 01.2012
- Responsible for providing remote diagnostic technical support to customers pertaining to installation, operation, configuration, customization, performance, and usage of assigned products
- Verified warranty entitlement and skillfully determined appropriate action; applied diagnostic techniques to identify problems, investigated causes and recommended solutions for troubleshooting
- Proficiently documented problems in support solution database for diagnostics and solution implementation
- Instructed customers within procedural guidelines to ensure complete solution to their technical or service questions
- Delivered basic remote placement, maintenance and consulting services
- Comprehensive knowledge of Dell's product line, including Dell XPS brand systems, current industry products and technologies
- Focused on delivering positive customer experience according to organization standards
- Monitored and tracked issues to ensure accurate resolution.
Education
B.Tech - Electrical & Electronics
Vardhaman College of Engineering
12th: MPC - undefined
Sri Chaitanya Junior College
10th -
DAV Public School
Hyderabad 04.2001 -
Skills
Team Leadership
Timeline
Senior Manager
Teleperformance
02.2024 - Current
Project Leader
ADP
01.2017 - 02.2024
Network Engineer
ADP
01.2012 - 09.2017
Client Technical Support Associate
Dell
07.2009 - 01.2012
10th -
DAV Public School
04.2001 -
12th: MPC - undefined
Sri Chaitanya Junior College
B.Tech - Electrical & Electronics
Vardhaman College of Engineering