Phani Krishna Vinay Karra
Hyderabad
Summary
An experienced Technical support Engineer with the hands on expertise of SQL Server with detail oriented, analytical and troubleshooting skills as a professional experience in different Microsoft products as a SQL Server DBA. As a professional and troubleshooting experience include SQL Server database, gathering and analyzing business requirement and Operating Systems. Solid working experience in managing large databases, backup/recovery, configuring and managing reports using SQL Reporting Services (SSRS), Monitoring, Performance Tuning, stored procedures, triggers, functions, constraints and views etc. Working experience entails strong knowledge on using database third party tools like , SolarWinds
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Intertec softwares PVT LTD
07.2022 - Current
- Administer and maintain Active Directory, managing user accounts, security groups, and group policies.
- Assisted in the implementation and configuration of Active Directory services.
- Installation, configuration, and upgrading of database servers (e.g., Microsoft SQL Server, Oracle, MySQL as per Client Requirements.
- Managing daily server backups on computers to avoid data loss from computer malfunctions.
- Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
- Perform scheduled maintenance and support release deployment activities after hours
- Performing recovery operations to restore systems following failures.
- Conducted tactical troubleshooting to identify faults.
- Backed up servers regularly to reduce data loss.
- Configured and maintained replications , Log Shipping,Mirroring and High Availability
- Upgraded Migrated SQL instances ,Databases From older version to newer versions
- Applied Hotfixes and service packs on SQL Server instances to rectify related issues
- Created , Administrated ,Maintained SQL Server Database to production , Development
- Managing Security by Defining roles and rights
- Administered and monitored databases to identify and resolve problems with diverse servers.
- Monitoring data activities such as Database status ,logs, space utilization
- Installed new hardware and software to meet system specifications as per client Requirements
- Provide expert technical support for VoIP systems, diagnosing and resolving customer issues promptly and efficiently.
- Assisting customers with VoIP system installations, configurations, and upgrades, providing step-by-step guidance and best practices.
- Designed and built telecommunication equipment complying with specifications and requirements.
Technical Support Associate
Tech Mahindra Business Services
12.2021 - 07.2022
- Installed operating systems and configured business applications to support systems overhaul.
- Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat.
- Installation of new hardware and software to meet system specifications as per user needs.
- Resolved hardware and software issues, demonstrating excellent problem-solving skills.
- Have Updated software for new functionality and improved security as per the client requirements
- Providing real-time support to the client with technical issues on conference and video calls.
- Responded quickly to technical issues, resolving and assessing root causes to eliminate further problems.
- Providing clear and concise step-by-step technical support to guide clients for configuration of servers e.t.c
- Installing and setting up applications for clients, including anti-virus software and Microsoft office.
Technical Support Engineer
I SHARE private limited
06.2021 - 12.2021
- Responded to customer inquiries via phone, email, and ticketing system, promptly and professionally.
- Diagnosed and resolved technical issues related to software, hardware, and network connectivity, achieving an average resolution rate.
- Provided remote assistance to clients, guiding them through troubleshooting steps to resolve complex technical problems.
- Collaborated with cross-functional teams, including developers and product specialists, to resolve escalated issues efficiently.
- Used remote access to navigate and link to customer computers to identify the Technical issues.
Technical Support Engineer
ICICI Bank Private Limited
01.2021 - 06.2021
- Installed and configured new and upgraded systems, ensuring performance and functionality ahead of company-wide rollouts.
- Managed helpdesk teams, consistently achieving target ticket response and resolution timeframes.
- Owned support tickets using IT management system Impulse for assigning and escalating.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted customers with software package installations, enabling high-performing IT systems.
- Provided support, using outstanding working knowledge of various Windows and Microsoft Office applications.
- installing and testing customised configurations based on various platforms and operating systems.
Education
Bachelor of Science - Geology
Bhavans New Science PG College, Hyderabad
Hyderabad, TG2019
Intermediate -
Sri gayathri Junior college
Hyderabad, TG2014
10th class -
Amalodhbhavi st marys
Eluru, AP2012
Skills
- MS SQL ( 2012201620192022 ) , My SQL , SSMS , SSRS
- Database Management
- Database Mirroring
- Database design
- Data migration
- Database security
- Tuning and optimization
- Database Backup and recovery
- Log shipping
- Replication
- Windows server 2012,2008, VM ware
- Active Directory, DNS
- ETL process
- High availability
Certification
- SQL Database Administrator - Udemy
- Azure Database Administrator - Udemy
- Cisco ( CCNA ) - Pursuing
- Power Bi- Udemy and Microsoft Certification
Timeline
Technical Support Engineer
Intertec softwares PVT LTD
07.2022 - Current
Technical Support Associate
Tech Mahindra Business Services
12.2021 - 07.2022
Technical Support Engineer
I SHARE private limited
06.2021 - 12.2021
Technical Support Engineer
ICICI Bank Private Limited
01.2021 - 06.2021
Bachelor of Science - Geology
Bhavans New Science PG College, Hyderabad
Intermediate -
Sri gayathri Junior college
10th class -
Amalodhbhavi st marys
- SQL Database Administrator - Udemy
- Azure Database Administrator - Udemy
- Cisco ( CCNA ) - Pursuing
- Power Bi- Udemy and Microsoft Certification
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